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Resources   »   Articles   »   Soft Skills    

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Entries for the 'Soft Skills' Category


» FEATURED: Making Modern Research
Article Rating (140 Views) (0 Comments)
Making Modern Research “I may not know much about art, but I know what I like”. This famous punch line to a Monty Python sketch about a fictional conversation between a disgruntled Pope and innovative Michelangelo (who wanted extra disciples, multiple messiahs and a kangaroo in his first draft of the Last Supper), can also be seen to satirize our own modern fixation with...

» How to Deliver a Recommendation
Article Rating (833 Views) (1 Comments)
How to Deliver a Recommendation Like it or not, every business analyst will have to stand up in front of a group and present. The group might be your business clients, the project stakeholders or just your fellow team members but for many people, one of two things will happen: it will frighten the life out of them OR they’ll umm and ah their way through, sending the audience to s...

» FEATURED: Making the Most of Working with your Business Analyst Colleagues
Article Rating (881 Views) (1 Comments)
Making the Most of Working with your Business Analyst Colleagues If you work with other business analysts, you are fortunate. Together with your colleagues, you can experience greater effectiveness than you could have achieved on your own.  Additionally, your colleagues can provide you with a diverse and convenient pool of expertise from which to draw.

» FEATURED: Systems Thinking: Management by Doing the Right Thing
Article Rating (2554 Views) (3 Comments)
Systems Thinking: Management by Doing the Right Thing What we have witnessed in the last 25 years is a series of programmes of change failing to achieve their intended outcomes. Customer Care, ISO 9000, TQM, ABC, BPR. All the research and experience show that the latest panacea does no better than its predecessors. Over and over again improvement programmes are thwarted by commonly-known but illusive ...

» The New Business Analyst Economy: Doing More With Less
Article Rating (1816 Views) (0 Comments)
The New Business Analyst Economy: Doing More With Less In virtually every industry in which business analysts find themselves, employers are trying to do more with less. Normally, this means budget and personnel cuts, which are forcing many analysts to also do the work of project managers, prototype designers, and other roles—and often with a smaller budget for software and other analysis tools. In thi...

» FEATURED: Are you results-oriented?
Article Rating (2518 Views) (7 Comments)
Are you results-oriented? There are many qualities that contribute to great business analysis. You have to be a good communicator and be able to analyze problems. It generally helps to have some solid background in the common techniques of business analysis. For some jobs you need domain knowledge, for others technical expertise. All of these are debated and discussed often...

» FEATURED: Working with Various Personalities among Stakeholders
Article Rating (2709 Views) (1 Comments)
Working with Various Personalities among Stakeholders Smooth stakeholder participation is integral to the success of any project. Sometimes stakeholders hold information that is essential to thorough requirements discovery, so it is important that they be forthcoming. Other stakeholders must sign off on requirements as being final in order for a project to move forward, so it is important that they be...

» FEATURED: Leading from the Side
Article Rating (2237 Views) (1 Comments)
Leading from the Side I have been in the business analysis profession for many years and the one thing I have constantly had to challenge myself on is leading without really leading, or what I call leading from the side. As a business analyst, many times we are not in a position of authority yet we have to have significant leadership skills to be successful.

» FEATURED: Eliminating Ambiguity from Your Requirements
Article Rating (2797 Views) (9 Comments)
From a developer's standpoint, few things are more frustrating than having to make lots of calls and research to learn what to create because the requirements are ambiguous. From an analyst's view, few things are more frustrating than having your requirements misunderstood. Yet so often, requirements are ambiguous to their readers, despite the writ...

» FEATURED: The Art of Professional Pushback
Article Rating (3262 Views) (9 Comments)
I am not sure if there are many other fields in corporate America that require the finesse necessary to execute the professional pushback as greatly as business analysis. Just by the shear nature of what analysts do, we are constantly uncovering inefficiencies and making recommendations for improvements or enhancements. Sometimes those recommendati...
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