Business process mapping is the most indispensable technique for performance improvement and technology innovation initiatives. More than just boxes and arrows, the process map reveals the “magic” and wisdom of how and why work gets done.
Sadly, too many professionals give process mapping short shrift. Here are 10 tips that will ensure process mapping helps you achieve full potential from your improvement/innovation project.
No-one (in their right mind anyway!) ever sets out to design processes that qualify in the above categories, so why then do we end up with them? This might be because of tight deadlines, not starting with the customer in mind, not testing the processes with the target audience or even not updating implemented processes once they are found to be sub-optimal or S.U.C.K.’y… Whatever the reasons, we should seek to prevent the creation of processes like these by all means.
Perhaps you’ve seen a sign at an auto repair shop that asked, “What do you want: good, fast, or cheap? Pick two.” While humorous, the sign is also wise: it acknowledges the reality of trade-offs. You generally cannot optimize every desired outcome of a given situation. The notion of such a “triple constraint” or “iron triangle” appears throughout project management. The problem is that I have seen numerous representations of the triangle with various parameters on the triangle’s vertices—size, cost, time, or scope—and various assumptions made about what is being held constant, such as quality or functionality. I’ve also seen diagrams that show four project dimensions. So, in my view, the traditional “triple constraint” is wrong, although the concept of constraints and trade-offs is certainly valid.
In Part 1 of this series John Seddon argued that Agile, as practiced, is bereft of knowledge, hence its ubiquitous failure. Here he argues that ‘get knowledge’ is the starting-place for effective change.
Part 2: Knowledge: the prerequisite for profound change
It may seem heretical to suggest that we make change without knowledge, but, as Deming pointed out, experience is not equivalent to knowledge; you can spend 20 years in an organisation without knowing how to change it for the better. Leaders, clients and stakeholders describe requirements or problems to solve on the basis of their current world view, governed by information from their current control systems, but what if their world view is flawed? What if there are bigger and different problems to solve?
Five S can be applied in any work environment and prepares a work area for a follow-on Lean process improvement effort. In this case, 5S prepares my garage for Lean process improvement in doing home activities like automobile maintenance, appliance repair, and hobbies like gardening and woodworking. But, remember the preparation benefit is only realized if 5S is sustained. As I said I am the worst (ugly) in keeping the “new world order” in my garage.
Chaos! Stress! Everyday mess! Isn’t this an everyday situation for a business analyst? If not, either you’ve job satisfaction or you’re not being introduced to the real world of business analysis.
A person might possess great skills, however, (s)he might not be able to utilize skills without the right mix of tools and environment. A toolbox enables a person to implement the skills in the most efficient way. Possessing necessary tools is just the one part of it. Another is the knowledge to utilize the right tools at the right time to cater the solution and ensure timely committed delivery.
What are these tools? How do we map the usage of tools to the given circumstance? How can we efficiently utilize the tool? Does it depend on the solution or the approach?
In a large firm, a business analyst (BA) organization makes an effort to identify, analyze and provide a solution to the above questions. A BA organization is a prime pillar in optimizing resources to provide maximum value out of it to the business.
A BA organization consists of business analysts in various roles like Product Manager, Program Manager, Project Manager, Business Analyst, Business Systems Analyst, Business Systems Consultant, Business Process Analyst etc. The prime objective is to analyze business to maximize value addition.
To understand more about the BA organization, it is important to understand what is business analysis
Process Flows are usually used for user facing projects/systems, although their cousin, the System Flow, can be used in virtually the same manner to document system processes and logic. When on an agile project, the Product Owner (PO) or Business Analyst (BA) will usually elicit the high level process flow (L1) in a sprint 0 or planning type phase. From there, during that same planning type phase, the L2 processes to be created will be prioritized and the PO or BA will usually work on the 1-2 highest priority process flows at the L2 level. This is to build the initial backlog.
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