Requirements Management and Communication (BABOK KA)

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If you read the title and thought to yourself, “Hey, Mulvey got it wrong, it’s ‘Measure Twice, Cut Once’” I’ll bet you have had an experience with someone who used the old woodworking term. Woodworkers use it to indicate it’s better to double-check your measurements before you commit to cutting the wood, lest you waste time redoing work (and incurring expense if you have to buy more wood). It’s a great proverb to get you to think about double-checking your work and confirming your measurements. But what I’m talking about is using the measurement as an enterprise asset – once you create the measurement, use that over an over when you are working on different projects.

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There’s little argument that investigating and identifying business needs (i.e. requirements) is a critical task of business analysis. However it’s of little use correctly identifying business needs if we can’t then effectively document them - to the clients who will be paying for the solution and to the developers who will be building it. In today’s time poor world we need to address both audiences in a single document.

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Business analysts need to understand their role on a project. Please note I use the word 'role' and not 'job' or 'the work we do'. As business analysts, our role is to deliver business value. If you do not have a clear definition of what that business value is, how can you expect to deliver it? “Improve the customer experience.” Where is the business value in that? And how do you measure it? When faced with objectives that are poorly defined, the business analyst is allowed to become like that irritating toddler, constantly asking “why? why? why? why? why?”.

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The CEO of a major corporation who was present when I described requirements traceability at a seminar asked, “Why wouldn’t you create a requirements traceability matrix for your strategic business systems?” That’s an excellent question. He clearly saw the value of having that kind of data available to the organization for each of its applications. If you agree with this executive's viewpoint, you might be wondering how to incorporate requirements traceability into your systems development activities in an effective and efficient way.

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Many BAs are using the  BABOK which contains information about a Requirements Management process, from identifying organizational situations that give cause to a project, through to starting the requirements gathering process, to delivering a solution to the business or a client. TOGAF 9, from an Enterprise Architecture viewpoint, also provides some techniques to gather requirements to equally deliver business solutions. This paper illustrates the two processes, defines the mapping between the two approaches and identifies gaps in each.

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At long last, Business Analysts are stepping into the spotlight...  Most BAs, however, still rely on documents and spreadsheets to manually stitch together their requirements. For those BAs, this article points out five ways that documents and spreadsheets are hurting your career and preventing you from joining the growing number of BAs who are fully equipped for the future of the profession…
 

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The most common way to represent the links between requirements and other system elements is in a requirements traceability matrix, also called a requirements trace matrix or a traceability table. When I’ve set up such matrices in the past, I made a copy of the baselined SRS and deleted everything except the labels for the functional requirements.

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The purpose of this article is to assist business analysts in writing business requirements. This article provides six guidelines on technical writing. The six I cite here are the major ones I consider when writing a business requirements document (BRD).There are, of course,other technical writing guidelines; for comprehensive texts, see Further Reading (1). 

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Simple requirements changes often have far-reaching impacts, necessitating that many parts of the product be modified. It’s hard to find all the system components that might be affected by a requirement modification. Assessing the impact of a proposed change is easier if you have a road map that shows where each requirement or business rule was implemented in the software.

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Many BAs wait until their requirements specification is complete before they present it to some reviewers. Busy developers, testers, project managers, and users have difficulty finding the time to scrutinize a large document on short notice. It’s far more effective to review an evolving document incrementally. Give reviewers just a few pages at a time, preferably soon after an elicitation activity.

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In my view, the most powerful quality practice available to the software industry today is inspection of requirements documentation. A peer review is an activity in which someone other than the author of a work product examines that product to find defects and improvement opportunities.

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Adaptability is a word that is not used enough in the context of business analysis and collecting requirements. Though it is used in the project world, “adaptability” is more synonymous with project methodology or project teams as a whole than it is with requirements elicitation or requirements management. Being adaptive to your surroundings is what can save you from the perils of uncertain environments, non-engaged subject matter experts or the dreaded “analysis paralysis” effect.

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There is no single correct way to document specific requirements information. Every BA needs a rich tool kit of techniques at her disposal so that she can choose the most effective requirements view in each situation. In this article I offer some ideas about how to make that choice.

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As we travelled around India we were initially amazed at how the traffic flowed. India is a populous country, of course, and they have an ever-increasing number of vehicles.  No matter what time of day it was, the traffic seemed heavy. So, how can their constant flow of traffic work?
 

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An effective business analyst doesn’t just “write requirements.” Instead, the BA should think about the most appropriate way to represent requirements-related information in a given situation. Besides the traditional default of writing natural language statements, the BA should determine when a picture or some other representation would be valuable.

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