Every organization has some degree of “chaotic” culture. Some of them breed chaos and unconsciously operate in chaos. Project management is designed to operate with structure. However, reality has always contained a dose of “Wonderland” as well. Projects find themselves at odds with the environment that they operate within when the underlying organizational culture tends to be chaotic and less disciplinary and operates randomly. Project management methodologies and execution processes’ logic and convention are contradicted by the chaotic, shape-shifting setting of “Wonderland.” This conflict threatens a successful outcome for a project. The uncertainty that projects are confronted with throughout the execution process can be fatal. Chaos, by its very nature, is impossible to control completely, and so projects struggle to deliver as they fail to manage the conflict they find themselves in with the organization’s way of life.

Many business analysts fail to achieve top performance while starting to work on a new domain simply because of their fear of making mistakes. I’ve heard analysts freely admit that looking less than competent is what they fear most. “I don’t know what I don’t know” they will tell me, “and in particular in a domain I’m not very familiar with, I’m always afraid I will miss an assumption or an avenue I must address.”

A story is defined as a narrative or tale, true or imaginary. Each story has a moral hidden in it. A story writer won't directly say that hard work and patience is the key to success. Instead the writer came up with a story of Hare and Tortoise. And if we observe carefully, stories are everywhere; we ask a friend about her love story, we watch a prime time news story, we ask a new friend about his life's story, the movie I watched the other day had a good story. 

When my older son graduated from college, he worked as an intern for a professional sports team. At the end of his very first day of work he called me, puzzled. "I asked them what my responsibilities were," he related, "and they said, 'We need you to know what we are supposed to be doing'." After a long pause he went on, "I wanted to ask them why they didn't already know what they were supposed to be doing, but I didn't think that would be such a great idea my very first day there."

Moving on, we will investigate the importance of the business analyst’s often delicate relationship with individual stakeholders.   A business analyst is a facilitator of change, and in affecting these changes within a company, the analyst must interact with multiple stakeholders of varying personalities. When identifying and delivering the necessary changes within a business, the analyst must develop and maintain a relationship with each individual stakeholder.  Each stakeholder will wield a different level of authority within the company and hold a certain amount of power over those changes that are coming into effect. Noting this, the analyst must take part in a careful balancing act, juggling these relationships in order to facilitate change with minimal difficulty.