Customers are demanding better service and they know they can get it and BAs have a duty to provide it through Lean Business Analysis (LBA). Not because customers see better service from a business’s competitors. But because they get it from all the other companies they interact with in their daily lives as consumers of Uber and Apple and Amazon and Netlfix and many more. They don’t care that one company is a bank and Uber’s an app.

CBAP certification is undoubtedly the most coveted designation globally among the Business analysts.

Even though work experience is one of the requirements of CBAP® as a prerequisite, the CBAP® examination needs you to have excellent practical knowledge of the business analysis concepts and the ability to relate BABOK® knowledge to practical scenarios/cases.

How can a business analyst mindset transform the practice surrounding good retrospectives, create an engaging meeting, and promote active change across their team? There’s no tried and true formula to a Retrospective, but I have found the ones that are the most successful rely on the characteristics and practices of good BAs. Thus, conducting Retrospectives that are data driven, clear, honest, creative, and experimental. Why?