Jul 27, 2025
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This article presents a novel methodology that synergizes user stories with JTBD for complex projects. A thorough literature review is conducted, carefully highlighting the strengths, limitations, and overall benefits of each approach. Next, an integrated framework is introduced, featuring diagrams,...
This article presents a novel methodology that synergizes user stories with JTBD for complex projects. A thorough literature review is conducted, carefully highlighting the strengt...
Customer Journey Mapping (CJM) is all about enhancing the customer experience and getting more people engaged. However, because cyber threats are constantly changing and digital te...
Many books provide guidance on how to create effective user interface displays, a vital aspect of the user’s experience with a software application. But a user often must nav...

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The experience age will force the business analyst, more so than ever, to be closer to business. The focus will have to move from how the IT landscape looks at the architectural level, to how it can be best utilised to provide the most compelling and efficient customer experience.  The success of business will now be determined by how well the customer journey and user experience has been translated to offer real and/or even perceived value for money through ‘virtual experience’.  It will be difficult for the business analyst to be a credible advisor to business without understanding the customer’s needs.

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Prior to proceeding with a strategic project, project leadership needs to ensure that the project still:

  • aligns with the direction of the business entity, and
  • fits the needs of the targeted customer segment,
    as it did when the project was an initiative. This brief article starts at the inception of an initiative during Enterprise Analysis to the validation of a strategic project prior to kickoff. Note in this article, I include both the private and public sectors when I use the terms such as “business entity” and “customer segments.”
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The role of design still puzzles many agile teams I work with. When should the design activities take place? Who should carry them out? How are design decisions best captured? This blog tries to answer the questions by discussing a user-centric, iterative, and collaborative design process for Scrum and Kanban teams.
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An effective product roadmap is a must-have for any successful software development project. A roadmap helps the product manager define the trajectory of a product, communicate progress to stakeholders, visualize goals and justify changes to budget. Product roadmaps are where both strategy and tactics combine to help teams build better products.
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So I came to a conclusion that I found interesting and want to share with the public: when doing this transition, the companies do not want to implement agile, they just want to run away from waterfall. And running away from waterfall can come in many shapes and forms, so the overall popular idea of comparing “waterfall” vs “agile” as two competing extremes is not conceptually correct.
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Templates & Aides

Templates & AidesTemplates & Aides: find and share business analysis templates as well as other useful aides (cheat sheets, posters, reference guides) in our Templates & Aides repository.  Here are some examples:
* Requirements Template
* Use Case Template
* BPMN Cheat Sheet

Community Blog - Latest Posts

As Business Analysts in Agile teams, we often hear about Definition of Ready (DOR) and Definition of Done (DOD). But beyond the buzzwords, these two concepts are powerful tools to drive clarity, consistency, and quality in our work. Definition of Ready ensures a user story is truly ready for development. It answers: Is this story clear, feasible...
In today's fast-paced digital world, successful projects aren't just built on great code—they're built on clarity. And that clarity often comes from one key player: the Business Analyst. At the heart of every great product or system is a need—a business goal, a customer pain point, or a regulatory requirement. But busines...
I have always loved cooking. I learned from my Grandma June and her kitchen was her sanctuary, a small, warm sunlit space filled with jars of spices, stacks of cookbooks, and the comforting smell of something always on the stove or baking in the oven. Grandma June was as great a cook as she was a teacher to me. She never followed a recipe “to...

 



 




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