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Elicitation (BABOK KA)

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Elicitation involves bringing out or drawing out information. Elicitation is a key task in business analysis as without proper elicitation the requirements for the solution to the business needs cannot be identified. 1. Not understanding underlying business need Organization’s business environment keeps changing with respect to Customer...
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I have long been a believer in the saying “Context is everything.” As a business analyst dealing with business users, understanding the context of the topic of discussion is essential. In thinking about what constitutes quality requirements it occurred to me that there are a number of additional contexts that play a role. Examples inclu...
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This entry was published on Oct 22, 2018 / Dan Tasker. Posted in Elicitation (BABOK KA), Requirements Analysis (BABOK KA) , Business Analysis, SDLC, Process, and Methodologies. Bookmark the Permalink or E-mail it to a friend.
As business analysts, we are often in the fray of designing.  Whether it’s a user interface, report or data fed from one system to another; business analysts create interfaces with human beings and systems.  Our design choices impact users and other systems in a very real way.  This power can go unnoticed even in our own minds....
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Years ago, I was consulting as a Principal Business Analyst for the second largest company in the world in the money transfer business. One fine morning, I was engrossed in my work when my business stakeholder, (let's call him Tom) arrived at my desk.  Tom: Praveen, I have a change request for you. Well, this is a new business requiremen...
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This entry was published on May 01, 2016 / Praveen Udupa. Posted in Elicitation (BABOK KA), Requirements Analysis (BABOK KA) . Bookmark the Permalink or E-mail it to a friend.
  Knowledge can be explicit as well as tacit. Explicit knowledge is something that can be easily documented, studied and transferred from one individual to another. On the other hand, tacit knowledge is knowledge that cannot be easily documented, taught and transferred from one individual to another. It includes the beliefs, attitudes,...
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This entry was published on Feb 28, 2016 / CVM. Posted in Elicitation (BABOK KA). Bookmark the Permalink or E-mail it to a friend.
I recently had the chance to spend half a day with some customer service representatives (CSR) in one of my organization's call centers, in order to get a better grip on their work and to see how they interact with the multiple systems available to them to better serve our customers. I didn't answer any customer call (God bless them!), but I sat n...
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This entry was published on Jan 16, 2015 / Eric Provost. Posted in Elicitation (BABOK KA). Bookmark the Permalink or E-mail it to a friend.
A while back, I was reading a Computerworld - Singapore article on Business Intelligence and embedded in it was a small, but significant, truth about the business analyst role.  The article points out that a common mistake made by many organizations is to treat the business analyst as a request taker. That is - if the bu...
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This entry was published on Jan 07, 2015 / Adrian M.. Posted in Business Analysis Planning (BABOK KA), Elicitation (BABOK KA). Bookmark the Permalink or E-mail it to a friend.
The problem: Do you know when you’re done? Given a specific project with a reasonably defined charter and clear business goals you, the business analyst, set out to elicit and document the detailed business requirements. So when do you stop? Whether you lead a team of business analysts or you do the work yourself, you probably struggled tr...
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This entry was published on Dec 03, 2014 / Adrian M.. Posted in Elicitation (BABOK KA), Analytical and Problem Solving Skills. Bookmark the Permalink or E-mail it to a friend.
The question will undoubtedly arise during your tenure as a business analyst, ‘How do I manage a difficult stakeholder?’ I once encountered a stakeholder, a very highly respected mathematician, who had developed an application based on a mathematical model of his weather systems. The algorithm was amazing. The application sucked. It wa...
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As part of preparation to sit the IIBA CBAP exam, I wanted a one page summary of the overall BABOK flow. The first step of creating a summary matrix showing a derived master list of documents (e.g. Inputs + Outputs) versus the process that creates or uses it was interesting, but not entirely helpful. By using the matrix to create an indicative ...
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