The Miscommunication Gap

To communicate or not to communicate? There is no question. As individuals and as organizations, we are constantly communicating — whether intentionally or unintentionally. The real question becomes whether we choose to effectively communicate or risk the high cost of miscommunication. The cost of miscommunication can take many forms, including but not limited to:

• Damaged relationships
• Loss of productivity
• Inefficiency and rework
• Conflict
• Missed opportunities
• Schedule slippage
• Scope creep … or leap
• Wasted resources
• Unclear or unmet requirements

Author: Susan Washburn