Job Board - Mini Search

Keyword:

Job Title:

City:

All Jobs » Search Results » Job Details

Technology Support Specialist - University of Idaho

Another Source’s client, University of Idaho, is recruiting a Technology Support Specialist to join their Technology Solutions Partners team in Idaho Falls, ID.

Internally titled: Technology Solutions Partner I or II

About the role and the team:

Technology Solutions Partners (TSPs) provide technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The TSP team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.  



Benefits:  https://www.uidaho.edu/human-resources/benefits  

The position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho's teaching, learning and research mission. The TSP team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.

Level I and II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative, and technical advisor for departments and colleagues across the University. They apply excellent customer service skills to fulfill requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.

Duties include:

Follow defined OIT processes to document and resolve incidents or requests for service.
Provide excellent customer service by communicating with customers about their ticket status and final resolution.
Maintain assets within work management system.
Create and maintain knowledge base articles for both the university community and internal IT support.
Coordinating with other OIT teams as necessary to resolve incidents or fulfill requests for service for university community.
Understand compliance and security requirements of the position and maintain the acceptable standards.
Gain and maintain knowledge of the functions performed by units and colleges across the University.
Find standard or known information technology solutions for user needs.
Submit requests on behalf of information technology users when solutions are not known or readily available.
Ability to travel within the state.

Required experience:

High school diploma or equivalent.
Valid Driver’s License.

Level I:

One year of experience working in a customer service oriented role.
One or more of the following:
Obtained Technology Certification(s). CompTIA A+ preferred.
6 or more credits of college-level technology related coursework work.
Work in a technology support role.

Level II:

3 years in an information technology role, directly providing Technical Support to customers.

Preferred Qualifications:

Associate’s degree or higher.
CompTIA A+ certification.
MTA: Windows Operating System Fundamentals certification or equivalent.

The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.

Another Source works with their clients, on a retained project basis. We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.

Skills:

No key analysis skills are required for this job.

Additional Skills:

No Additional skills required for this job.

Benefits:

No benefits are specified by the employer for this job.

Only registered users can submit a comment.

TimF
4/28/2024

Your thoughtful and considerate responses contribute to a harmonious and respectful forum. Solar

Morgan Alice
4/29/2024

Innovation in academic work at the service of efficiency as an online assignmenthelp in UAE we have applied and apply the technology that each moment offers us, but always relying on the experience that years of experience support us, to adapt to the new challenges that industry 4.0 proposes to us.

Charles Radford
4/30/2024

It looks like a good article so far. Thank you so much for posting this article here. Carry on!

Anne J Grimm
4/30/2024

Technology support specialist University of Idaho is the best post for us to find these information that we can use and we are in need of it in our studies. When I read the Full story I got many great points that are helpful to fulfill the requirements.

Paul Hoffman
5/3/2024

I'm so obsessed with this blog, it's hard to put into words. This blog is really great. This blog shows that anyone can use the internet to check out the blog, ya know? basketball stars

tonyben
5/3/2024

This is a great position for those interested in providing technology support to faculty and staff at the University of Idaho slice master

Jospeh Daniel
5/5/2024

Soap2day provides a wide range of movies and TV shows for free, which can be convenient for users looking to watch content without subscriptions. Soap2day

Jospeh Daniel
5/5/2024

Soap2day provides a wide range of movies and TV shows for free, which can be convenient for users looking to watch content without subscriptions. https:https://soap2dayss.com/

You must be a registered member to be able to contact the employer.

RATE THIS JOB:

Currently 0/5 Stars.
1
2
3
4
5

USA, N.America
Idaho Falls

University of Idaho Marcie Glenn 83402, Idaho Falls Idaho

Employment:	Full Time
Salary / Pay:	$0
Category:	Business Analysis
Industry:	Computer Science
Travel:	None

Job Post ID:
MA Job ID:	4315

	Print this job

	Share in facebook

	Tweet this

Job Board - Related

,
Data and Strategy Analyst - Washington State University
Employment: Full Time
Pay / Salary: $90,000
Travel Required: None

,
Data and Strategy Analyst- Washington State University
Employment: Full Time
Pay / Salary: $80,000
Travel Required: 30%

,
Technical Product Manager - University of Idaho
Employment: Full Time
Pay / Salary: $82,000
Travel Required: 10%

,
Logistics Analyst II - Fielding
Employment: Full Time
Pay / Salary: $75,000
Travel Required: 100%

,
Logistics Analyst I - Fielding
Employment: Full Time
Pay / Salary: $60,000
Travel Required: 100%

,
Data Analyst
Employment: Full Time
Pay / Salary: $84,937
Travel Required: None

Job Board - Mini Search

Technology Support Specialist - University of Idaho

Skills:

Additional Skills:

Benefits:

Job Board - Related

Upcoming Live Webinars

Roles and Titles

Career Resources

References

Community Resources