Dear All,

I'm in the middle of defining processes for a business partner of ours. I need to also provide them with cross-functional flowcharts.

Now, I know that horizontal flowcharts are used to highlight the process and vertical chart highlights the responsible personnel.

I need to check what is the best practice to be followed? Which flowchart should I procide? Should I give both the flowcharts or it would be redundant to do so?

Thanks!

Tejasav

Craig Brown wrote  Not sure what you men in your description. My experience isuggests convention is as follows; cross functional flows on swim lanes with horizontal flows, swim lanes stacked up procedure manual or work instruction presented vertically The latter would be the step by step interaction on a trasaction. The former would be end to end on the process.

Agree with Craig - this is how I've always used them?.. it depends on what you need to provide.  Process E2E for example would be horizontal and transaction based/work flow would be vertical.