Hi Lisa,
Is it the case that the process (established procedure) only allows one user to access the data or is it the actual application (program) which prevents multiple users from accessing the data.
If it is a procedural limitation - then simply change the procedure to fill the business need.
If it is a software limitation then you'll have to add the requirements for your system to allow multiple users at the same time and then have the development team address those needs. You should consider things like record-locking if the users need to edit data (only allow one user to edit a given record). You should also consider what messages the application would give a different user trying to edit the same record.
Is this what you are looking for?
- Adrian