Business analysts, process analysts, systems analysts, and process owners use Business Process Normalization to more effectively elicit and perceive, unequivocally define, and model sound, modern business process structures, and workflow configurations. Proficiency with this analysis technique benefits their process management, digital transformation, and regulatory compliance projects.

Recent years have brought a stream of exciting developments in the field of Business Process Management (BPM). The maturation of advanced analytics and AI technology have given way to a new approach to BPM called Augmented BPM. This article explores the trends driving the emergence of Augmented BPM and how organizations can start benefitting from these trends.

Knowledge isn’t like other commodities. If I have three dollars and give you one of them, now I have only two dollars. Money is zero-sum in the sense that I must lose some of it for you to gain something in this transaction. In contrast, if I give you some of my knowledge, I still possess all the knowledge myself. I can share it with other people, as can you. Everyone touched by this expanding circle of knowledge benefits.  Everyone has something to teach—and to learn. You don’t need to be the world’s expert on some topic to be helpful. You just need some useful block of knowledge and the willingness to share it. In the world of technology, if you’re one week ahead of the next person in some area, you’re a wizard. Someone else will doubtless be ahead of you in other areas, so take advantage of their trailblazing. People in a healthy learning culture share what they know and also acknowledge that someone else might know a better way.

One of the most empowering aspects of the agile mindset is that fact that agile teams are generally self-organized verses the traditional command and control protocols of traditional project management. While there are several benefits to self-organizing teams, it can lead to failure if the team misses some key planning aspects during team formation. Agile chartering is key to executing successful agile initiatives. In general, agile charters consist of the project charter and a team charter. The project charter defines the project vision and objectives, while the team charter establishes how the team will work together and how they can incorporate agile values as the team collaborates. A team charter is especially critical when organizations are new to the process of incorporating agile frameworks into the organization as it will facilitate knowledge transfer and identify key learning opportunities. With that said, here are some key reasons agile teams need team charters.

Business knowledge is simply knowing your business—its facets, strengths, weaknesses, competition, challenges, positioning within the market, and readily available solutions to its daily problems. Strong business knowledge should inform everything you do.  So, what you learn and hear in discovery should be filtered through your business knowledge. What you define in your requirements should also be informed by your business knowledge. As one business analysis writer puts it, “I’ve always been of the opinion that I’d like to know as much as I can about whatever I can because you never know when something you learned may come in handy.”^[2] The following four areas are the ones, specifically, according to BABOK, that you’ll want to apply yourself to.