Dear All,

I'm in the middle of defining processes for a business partner of ours. I need to also provide them with cross-functional flowcharts.

Now, I know that horizontal flowcharts are used to highlight the process and vertical chart highlights the responsible personnel.

I need to check what is the best practice to be followed? Which flowchart should I procide? Should I give both the flowcharts or it would be redundant to do so?

Thanks!

Tejasav

Agree with Craig - this is how I've always used them?.. it depends on what you need to provide.  Process E2E for example would be horizontal and transaction based/work flow would be vertical.