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ON DEMAND Webinar: How West Bend used Process Mapping
West Bend Mutual Insurance recently chose to use BPM and process mapping as a way to reduce business costs and to allow them to bring new offerings to market more quickly. Now they are addressing new commercial business segments that they previously could not.
In this presentation, you will learn:

  • How BPM and process mapping allowed Stacie and team to deliver a highly valued exception process, thereby creating a more attractive product to our agents, which up until that time had been impractical to offer.
  • How after West Bend reorganized its IT department, they used process mapping to determine how to best serve their internal clients.
  • How BPM tools and techniques are being promoted and adopted within West Bend to help spread the culture of process improvement.

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ON DEMAND Webinar: How to get started Documenting Processes with Business as an equal partner
Steve Burge runs Tillamook County Creamery Association’s Business Process Management Office and previously was the company’s IT Director.



Tillamook, a 100 year-old cooperative made up of over 150 dairies, produces high-end dairy products.  Until recently, processes were passed down from artisan to artisan in the form of what Steve jokingly refers to as “tribal knowledge.”  When Tillamook’s new CEO came on board he realized that he needed to get a handle on the company’s processes in order to move forward and compete in today’s market.  It was Steve’s job to put together a Process Management Model to lead the collection and documentation of the company’s processes.



In this webinar, Steve will talks about his recent experience and specifically: 
  • How he built a core team where IT was in the minority and the majority of the members came from the business side.
  • How the team decided where to begin    
  • How they involved over 150 people, from all over the company, to help detail the processes
  • How they got process owners from the business to own execution after the initial documentation effort.

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