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Haggem Food & Pharmacy Selects BP Logix to Automate its Onboarding Process
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Posted by: Ingrid on Tuesday, April 3, 2012

San Diego, CA – April 2, 2012 – BP Logix, a developer of BPM software that accelerates time-to-value, today announced that Haggen, Inc., one of the nation's 75 largest grocery chains, has selected Process Director to update and streamline its employee onboarding process. Process Director is being used for both Haggen new hires and rehires, as well as for automating processes within IT.

Founded in 1933, Haggen Food & Pharmacy is the Northwest's largest independent grocer and one of the nation's 75 largest grocery chains. The company currently operates 28 supermarkets under the Haggen Food & Pharmacy and TOP Food & Drug names and employs almost 3,000 people. In 1979, the flagship store in Bellingham, Washington was expanded to over 40,000 square feet, creating the chain's first superstore format. In 1982, the TOP Food and Drug division was created. Haggen has historically offered its customers a number of ‘firsts’ - from the first FTD Floral Department in a U.S. grocery store in 1979 to the first U.S. grocery store offering in-store Starbucks in 1989. The Comvest Group, a private investment firm that provides equity capital to mid-market companies, recently acquired a majority ownership position in Haggen, Inc. Comvest has invested more than $2 billion of capital in over 200 public and private companies since1988.

Based on the successful automation of other processes within Haggen, the HR department decided to replace its manual, paper-based system with an electronic system. The new system was expected to be significantly faster, less error-prone and more efficient. “Our IT group introduced us to Process Director however the decision for HR to implement Process Director was a business decision,” stated Lisa Hill, Senior HR Generalist. With legal documents, union documents and payroll information forming the basis for its onboarding process, a streamlined electronic workflow and approval process was important to Comvest and Haggen. “Haggen already had a relationship with BP Logix – and Comvest wanted to employ technology that would make us more efficient - so HR’s relationship with BP Logix was instantaneous. Understanding how you work and having you understand how we work made that an easy decision – and a fast implementation,” stated Hill.

Beginning by developing their Hiring Workflow, HR defined a process for both new hires and rehires as well as status changes ranging from promotions and merit raises to movement from one store to another. The initial process took about 20 days and went live in February. The process is currently being rolled out throughout all of its stores. According to Hill, “We have already seen a reduction in the number of documents and the quantity of paper that goes into the onboarding packet. That means both our orientation process and first workday are becoming more efficient. In addition, because the forms appear similar to what employees have seen in paper form, familiarity has made it easier for employees to embrace the new system.”

“We appreciate the opportunity to work with Haggen’s HR team to develop their onboarding workflow and process,” stated Jay O’Brien CEO of BP Logix. “The fact that the system was easy to implement and that employees had a short learning curve is proof that a fast ROI is possible for our customers,” he concluded.

About BP Logix

BP Logix ( is the first software company to introduce the dimension of Time into business process management. BP Logix Process Director provides the infrastructure and business intelligence that enables business users to anticipate and predict potential problems in recurring business processes. The system ‘learns’ how running processes behave, anticipates the impact of changing conditions and adjusts processes accordingly. BP Logix offers an on-premise and hosted model, providing users with the advanced capabilities they need to define, model, automate and track their business processes, resulting in greater efficiency across the organization. Customers include Abbott Labs, DuPont, IDEX, Johnson & Johnson, Leo Burnett USA, NEC Labs, NORESCO, Starwood Hotels and Resorts, the National Eye Institute and the National Institute of Mental Health. For more information, please visit or call 877-627-5871.

The BP Logix name and logo are the registered service and trademarks of BP Logix, Inc.


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