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Memphis Light, Gas and Water BP LOGIX Process Director for its Flexibility and Speed of Deployment
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Posted by: Ingrid on Wednesday, December 7, 2011


Web-Based Software to Automate Critical Forms and Enhance Business Processes

San Diego, CA – December 6, 2011 – BP Logix, a developer of
BPM software that accelerates time-to-value, today announced that it has been selected by Memphis Light, Gas and Water (MLGW), the nation’s largest three-service municipal utility, to automate the utility’s key documents. Pivotal to this mandate was the requirement to provide an electronic forms routing solution that was browser-based, supported both internal and external users, could scale to handle thousands of documents and was compatible with the company-wide initiative to become a ‘greener’ organization. MLGW selected BP Logix Process Director to enable the company to automate documents being used by the Human Resources, Information Technology and Communications departments in Phase I, with other departments to follow in Phase II.

Memphis Light, Gas and Water provides services to nearly 423,000 customers. Electricity is supplied by the Tennessee Valley Authority (TVA) and MLGW is TVA's largest customer. Natural gas is delivered to customers via a distribution network that measures more than 4,650 miles. And while many other utilities obtain drinking water from surface lakes or rivers, residents of Memphis enjoy water derived from a local aquifer. As validated in a recent customer survey conducted by a third party, customers of MLGW gave the utility an “A” in reliability, customer satisfaction and customer perception.

Cynthia Jones is the Supervisor of Legacy Replacement. Her strategic roadmap for the Utility involves embracing web technologies and adding new solutions that both run on existing hardware and integrate well with the existing software.

Having recently upgraded its intranet, MLGW’s IT group wanted to automate the workflows and forms used to manage its business. These forms ranged from Employee Movement and Injury Investigations to IT Security and Telecom Requests. “Most of the forms we use require multiple signatures so the ability to authenticate users and provide electronic signatures is critical,” observed Jones. Equally important was the ability to delegate approval, encrypt data and send email notifications to approvers. Pivotal to the selection of Process Director was the requirement that the software be browser-based, support both internal and external users and facilitate the company-wide initiative to become a ‘greener’ organization.

After evaluating 12 products, Memphis Light, Gas and Water short-listed three, evaluating them against criteria established by the Intranet Team. The cost justification for the product was done by the Environmental Engineering department. BP Logix Process Director was selected based on its functionality, ease of use, the company’s financials and its years of experience with the technology. The product’s browser-based graphical workflow builder, combined with dynamic workflow routing, were important criteria for MLGW. “We will be converting 25 forms in Phase I of our deployment. The more complex, complicated and multi-page forms will be part of Phase II, which we expect to address next year,” Jones remarked.                            

BP Logix Process Director provides a robust infrastructure that enables business users to define, automate, manage and report on business processes and moves business process management (BPM) under the direct control of the users themselves: no coding is required. Process Director features one-of-a-kind Predictive BPM™ (pBPM™) and Process Timeline™ technology, leading to faster and more accurate decision-making. “Customers will continue to look for solutions that help them accomplish faster and higher returns – and accelerate time to value,” stated Jay O’Brien, CEO of BP Logix, Inc. “We are pleased that Memphis Light, Gas and Water selected Process Director as its electronic forms and workflow solution,” he added. 

“BP Logix offered the ability to turn our existing forms into a template our users could relate to and use. In addition the product offers the features we wanted most,” Jones concluded.   

About BP Logix  

BP Logix ( is the first software company to introduce the dimension of Time into business process management. BP Logix Process Director provides the infrastructure and business intelligence that enables business users to anticipate and predict potential problems in recurring business processes. The system ‘learns’ how running processes behave, anticipates the impact of changing conditions and adjusts processes accordingly. BP Logix offers an on-premise and hosted model, providing users with the advanced capabilities they need to define, model, automate and track their business processes resulting in and greater efficiency across the organization. Customers include DuPont, Electronic Arts, Capgemini, IDEX, Johnson & Johnson, NEC Labs, NORESCO, Starwood Hotels and Resorts, the National Eye Institute and the National Institute of Mental Health. For more information, please visit or call 877-627-5871. 


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