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New Post 12/12/2017 1:15 PM
User is offline Daniel Elizalde
1 posts
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BA + Customer Service? 

I would like to know how to mix a job position that includes business analysis and customer service management. I am a business process analyst and will take the lead of our customer service team. In the organisational chart I'm moving from Staff to a Quality and Customer service area, separate from Marketing Operations.

Is this a rare position? How should I focus the job description?

Thanks for your help,


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