Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Business Proces...  Is this process correct?
Previous Previous
 
Next Next
New Post 7/28/2014 10:31 AM
User is offline bizconsult
5 posts
10th Level Poster


Is this process correct? 

I'm a junior BA and read that in BPMN, a lane can only contact one process, so by that rule, I'm guessing alternative paths are not allowed/discouraged. If that is correct, then I'm wondering whether I've done the right thing in showing only the process involving the account manager's receipt of a customer enquiry (Fig. 1).

I ask because the account manager's way of handling a customer enquiry is different to technical support's method (the account manger later raises a ticket in a separate system which my company wants represented as a lane incidentally).  Should there be a separate process for technical support?

 

Also, I've been told by a colleague that in order to maintain consistency, certain can be used in my process diagrams. The shapes in fig.1 are not widely used at my company and so I created a similar process using basic shapes (Fig. 2)

 

Fig.1 Customer enquiry involving standard BPMN shapes


 

 

 Fig.2 Same process but with basic shapes

 

 

 Feedback welcome

Dave

 

 

 
New Post 7/29/2014 3:17 PM
User is offline Chris Adams
316 posts
5th Level Poster






Re: Is this process correct? 

Dave,

Where did  you read  "a lane can only contact one process".  This doesn't sound right, but maybe some context would help clarify.


Chris Adams
Core Member – ModernAnalyst.com
LinkedIn Profile
 
New Post 7/30/2014 11:42 PM
User is offline bizconsult
5 posts
10th Level Poster


Re: Is this process correct? 
 Chris Adams wrote

Dave,

Where did  you read  "a lane can only contact one process".  This doesn't sound right, but maybe some context would help clarify.

 

I downloaded a BPMN tutorial which mentioned a lane should only feature one process. Based on this, I wasn't sure if it would be good practice to feature the alternative paths within the lanes as they are additional processes that risk cluttering the diagram.

 
New Post 8/11/2014 2:28 AM
User is offline Kimbo
442 posts
5th Level Poster


Re: Is this process correct? 

Both diagrams are not valid BPMN diagrams. You need to show starting points. Possible suggestion is to have a starting point for customer contacts account manager and another for customer contacts technical support then actions that occur as a result of that.

And as Chris implied, you can have multiple actions in one lane. 

Think also about pools v lanes.

Also beware of having systems as lanes if that is the system you are describing. Its a common mistake to do this.

Kimbo

 
New Post 8/15/2014 2:37 PM
User is offline bizconsult
5 posts
10th Level Poster


Re: Is this process correct? 
 Kimbo wrote

Both diagrams are not valid BPMN diagrams. You need to show starting points. Possible suggestion is to have a starting point for customer contacts account manager and another for customer contacts technical support then actions that occur as a result of that.

 

And as Chris implied, you can have multiple actions in one lane. 


 

 

So  like this?

 

 Kimbo wrote

Think also about pools v lanes.



 When you say "think also about pools vs lanes", I take it you're referring to the 'Business' pool having lanes for 'Account Manager' and 'Technical Support' like my diagram above? The customer is in its own pool so that message flow can be used (which I understand is incorrect if used between lanes).However, as my explanation below suggests, it's unlikely I'll be using the message symbol due to recommended best practice.

 Kimbo wrote

Also beware of having systems as lanes if that is the system you are describing. Its a common mistake to do this.

Kimbo


In a peer review of my 1st iteration, some senior colleagues recommended including systems as lanes.  This was due to a history of stakeholders being confused by diagrams featuring BPMN's wide  variety of shapes, as well as the lack of a uniform BPMN standard. This means that the various gateway, event shapes and the artifact symbols are discouraged.

Anyway, thanks for your help and let me know your thought please

D
 

 

 

 

 


 

 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Business Proces...  Is this process correct?

Community Blog - Latest Posts

Nick Stowers
Nick Stowers
Introduction   When I was introduced to scrum, the burndown chart was a tool that was highly emphasised however I feel the purpose has changed from it being a tool to predict (to a certain level) timescales for delivery to a tool that measures a team’s productivity…..in other words, the focus is on the number of points cleared w...
0 Responses
Jason White
Jason White
New technology is in trend every day and striving to make its mark to be the best. It is not optional to stay exceptional, technology has made lives easy and uncluttered in so many ways that cannot be comprehended. With the latest technologies in the headlines every day, it is Artificial intelligence that is leading the race and being incorporated ...
0 Responses
Digvijaybook
Digvijaybook
The role of a business analyst is to manufacture a piece of art; the piece of art varies depending upon the methodology and techniques being used. Business analyst serves the project all through the beginning until the end and comes up with different pieces of art. It all depends on the case, the business analyst gets involved from the beginning of...
0 Responses






Latest Articles

Effective Business Analysis during Coronavirus
May 31, 2020
0 Comments
Many of us have been impacted in some form or another whether you or a loved one have been impacted by the illness, are experiencing changes in the wo...
Copyright 2006-2020 by Modern Analyst Media LLC