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New Post 7/31/2010 11:16 PM
User is offline DonRoro
1 posts
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How to get into BA or SA 
Modified By Adrian M.  on 8/5/2010 10:20:24 AM)


I have 4 years’ experience in application support. I would like to move into BA or Systems Analysis. Below is my real experience. Can someone please tell the steps I can take to make that dream a reality?



                        School  XYZ

2005                  B.S., Information Systems




06/08-Present  Company 1

Sr. Production Support Analyst


·        Resolved production problems with technical operations as necessary.

·        Packaging websites releases to be pushed into our production environments.

·        Design, create and modify scripts for FTP and SFTP file transfers using FTP Control

·        Server monitoring, pulling and analyzing logs, production support and release support.

·        Create ad hoc SQL queries to fix daily production environment issues

·        Created database for clients and wrote MS SQL queries.

·        Extract, transform and load client request’s using DTS


5/07-5/08          Company 2

Analyst – Intranet Portal Engineering / Production Support


·        Provided 24x7 on-call support via Blackberry and pager to maintain integrity of the intranet / extranet portal infrastructures.

·        Provided 2nd and 3rd level production support for, but not limited to, web-based mission critical applications running on internal / external client facing platforms.

·        Analyzed code, identify potential issues, and escalated to development team as necessary.

·        Read and wrote basic SQL statements.

·        Served all lines of the business to coordinate and deploy the release of highly visible and high profile client facing and employee content.

·        Worked with business users to troubleshoot technical issues and suggested enhancements to client signup CRM software.

·        Created technical documentation for supported applications and perform analysis to improve existing practices and work flows.


3/06-5/07          Company 3

E-Commerce Technical Analyst


·        Provided troubleshooting and support for web and window based applications, internet connectivity issues and diagnosing issues with firewalls, and proxy servers.

·        Supported remote customers via telephone, email, and remote PC.

·        Set up network and local printers, troubleshooting as needed.

·        Analyzed and made recommendations to Customer Experience team on opportunities to improve performance.

·        Focused on rapid identification and resolution of customer issues.

·        Troubleshoot, diagnose and resolve technical issues surrounding Windows XP, MS Office 2000/2003, Outlook e-mail, Internet connections, and hardware/peripherals.

·        Experienced using software such as Siebel.

·        Provided support for about 11000 employees and customers.


New Post 8/5/2010 10:57 AM
User is offline Adrian M.
764 posts
3rd Level Poster

Re: How to get into BA or SA 

While do you have some experience interacting the end users as well some technology background you do not have much formal business analysis or systems analysis experience.

It's hard to get experience without getting a job as a BA so you should try to focus on learning.

Consider taking formal courses in Business Analysis as well as joing your local IIBA chapter and begin networking with other analysts.


Adrian Marchis
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