Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  General  Multi Channel programme - suggested approach and areas to consider?
Previous Previous
 
Next Next
New Post 6/7/2014 1:48 PM
User is offline pagedown
1 posts
No Ranking


Multi Channel programme - suggested approach and areas to consider? 

I am going to work for a retailer who has a store and online presence but wants to launch a project to unite the experience (true multi [or omni] channel) and bring some development in house.

We will use an agile development approach but still capture requirements in use case format months ahead of the development.

Does anyone have any suggestions or key learnings on approaches or things to cover? For example, is it wise to do a detailed customer data analysis upfront before trying to unite the channels, what are the things to look out for, what mistakes do companies make etc. Any suggestions welcome!

 
New Post 6/8/2014 12:39 AM
User is offline Kimbo
456 posts
5th Level Poster


Re: Multi Channel programme - suggested approach and areas to consider? 

Hi,

I suggest you call a meeting with stakeholders to scope out what is involved in the project:

Business goal / outcomes

Business drivers

Stakeholders

High level requirements

Business processes involved

Systems involved

Issues, constraints, dependencies, etc

Even look at high level schedule / phases and indicative costs

Kimbo

 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  General  Multi Channel programme - suggested approach and areas to consider?

Community Blog - Latest Posts

I have always loved cooking. I learned from my Grandma June and her kitchen was her sanctuary, a small, warm sunlit space filled with jars of spices, stacks of cookbooks, and the comforting smell of something always on the stove or baking in the oven. Grandma June was as great a cook as she was a teacher to me. She never followed a recipe “to...
Now, I know, I don’t know what kind of new intro BPO may require, but at least I can promise you upfront that I have something different to say about Business Process Outsourcing or simply BPO. What is it? This hasn't been a call center job or a sales job as we all think. It is a mammoth profile, and firms are grappling to ge...
Leveraging Blockchain Technology for Enhanced Data Security in Business Operations
In an age where data breaches and cyberattacks are becoming more frequent and sophisticated, businesses are searching for robust solutions to safeguard their data. Blockchain technology has emerged as a promising tool in this quest, offering a way to secure data with unparalleled reliability. Although initially known for powering cryptocurrencies l...

 






 

Copyright 2006-2025 by Modern Analyst Media LLC