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New Post 4/11/2017 12:12 PM
User is offline Toronto BA
1 posts
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Where does the BAs work end - Drawing the Line? 

I am curious how the other BAs out there walk the 'line' on this one.

If you make a recommendation to a client to document a standard operating procedure for a certain job/task, do you stop there and have the client's business put it together, or, do you interview users, managers and SMEs to assemble the document yourself on your client's behalf?

Currently, our team will stop at the recommendation and leave it to the business to follow up - the primary justification we use for this decision (not to go further) is that this type of work doesn't require further analysis and really should come from the business experts (training department, hr department, etc). 

This has caused some issues with client expectations as they feel it should be up to us to 'complete' the work by putting together any document or artifact we recommend for them.  Some of them see it as us not seeing the work through - kind of like that questionable friend who will drop you off a block up the street from your house and not at your house.

How far do you go with the work done for clients?  And more importantly, how far should you go?  

 
New Post 4/13/2017 7:52 AM
User is offline NitWitNick
259 posts
5th Level Poster


Re: Where does the BAs work end - Drawing the Line? 
"I am curious how the other BAs out there walk the 'line' on this one" You say you are doing work for a client ... are you consulting .. what were you hired to do ??? With 30+ years of End-To-End Consulting experience, I got hired to do what I need to do for a Client ... Jack-Of-All-Trades = Swiss-Army-Knife. I've developed detailed documentation and then asked to develop it ... No Problem, I'm getting paid. --- "this type of work doesn't require further analysis and really should come from the business experts " Those business experts are there to collaborate with. When I work on a project, I talk to everyone I need to for information to document what has to be done (Users to business experts) ... Your Team needs to read up on DEVOPS. --- I never stop at just being a BA and "walk the 'line" ... http://www.modernanalyst.com/Community/Forums/tabid/76/forumid/30/threadid/10293/scope/posts/Default.aspx
 
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