Forums for the Business Analyst

  Modern Analyst Forums  Business and Sy...  General  What do you call this document?
Previous Previous
Next Next
New Post 3/21/2011 6:10 PM
User is offline KJ
243 posts
6th Level Poster

Re: What do you call this document? 
Modified By KJ  on 3/21/2011 8:20:53 PM)



The reason why your client loves this document so much is they have the processes in their heads. All the processes for a specific outcome are not the same and that’s the dilemma! Now you need to document what happens on either side of the interface step. This document is usually an “as-is” process document.
Please do not create a process called "Create Customer Details", because it relates to the computer interface; rather look at the bigger process. eg Hotel reservation includes. 1) receive customer call 2) check room availability 3) agree with customer that price and room are acceptable 4) create customer details 5) make the reservation 6) confirm the reservation with the customer.
Steps 1, 3 and 6 are usually the processing steps in people’s heads, with all it variations and exceptions. You need to capture these as part of the overall “as-is” processes.
How? You could ask them the simple question "before you create the Customer Details on the computer what do you do?"; and "what happens after you've Created the Customer Details?" Using the information provided you begin to build the larger "as-is" process.
All the best!
Warm regards,
New Post 3/26/2011 1:21 AM
User is offline EJK
4 posts
No Ranking

Re: What do you call this document? 

 Thanks K - really appreciate your help

Previous Previous
Next Next
  Modern Analyst Forums  Business and Sy...  General  What do you call this document?

Community Blog - Latest Posts

Fabricio Laguna talks Business Analysis and AI
I recently connected with Fabricio Laguna, aka The Brazilian BA. Fabricio is a passionate and pioneering business analyst from Brazil. During our conversation, we had a thought-provoking discussion on how artificial intelligence stands to shape the field of business analysis in the years ahead. While AI promises to transform many aspects of busines...
Business Architecture, Ontology and More with Terry Roach
It's been a privilege meeting Terry Roach, a visionary in the field of enterprise architecture and business architecture. Terry's insights into the evolution of business models, the importance of ontology in architecture, and the potential of AI to shape our future were not only thought-provoking but also a reflection of his extensive exper...
Today I had the pleasure of chatting to Jignesh Jamnadas, Chief Operations Officer at Mosaic, about his Blueprints for Success. As a Senior Finance and Operations Executive, Jigs (as he is known to many) has a holistic understanding of all facets of business and a flair for managing both people and processes. Having worked with Jigs, I was struc...


Upcoming Live Webinars


Copyright 2006-2024 by Modern Analyst Media LLC