Hi John,

While there are different aspects of Software Quality Assurance, in general it refers to the practice and activities needed to ensure new software features or modified software features behaver and work the way they were intended.

In order to perform QA (quality assurance) or Testing one needs to know the requirements for the system aka what problem did the custom needed solved, what are the key scenarios and use cases, what is the acceptance criteria.

In terms of QA software, there are a variety of tools out there which serve different purpose such as:

• creating and managing test plans, test cases, and test scripts
• managing and tracking software defects (bugs)
• create and managing automated tests
• etc.

Adrian