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New Post 4/6/2012 10:38 AM
User is offline Engle
30 posts
9th Level Poster

Eliciting Expertise 

For want of a better place, I pose the question here. 

This is not the same as eliciting requirements, whereby the stakeholder has a beneficial interest in the project or work. 

Does anyone have tips on how to go about eliciting expertise (business or technical) from exployees (both contract and full-time). 

The reason for this is to document the expertise in an attempt to bring order to chaos and for future projected work. 

Many employees are reluctant to divulge their expertise (hard earned, perhaps) for fear of being made dispensible (i.e. job security)

Ideas, anyone ?



New Post 4/7/2012 2:38 PM
User is offline David Wright
141 posts
7th Level Poster

Re: Eliciting Expertise 

 Yes, perhaps a different topic indeed. It could be that what you may be talking about is addressed in other domains than Business Analysis, notably Knowledgement Management (KM). It is not an area of experience for me,  and I can't say it has been a hot topic lately, but start with , see where that takes you.

Or, it could be the same thing. My methods of elciting requirements focus not on asking business people what they want, but on what they do. Doing so usually captures a lot of expertise within the scope of the analysis, from which requirements are derived.



David Wright
New Post 4/7/2012 7:08 PM
User is offline Kimbo
454 posts
5th Level Poster

Re: Eliciting Expertise 
Hi Engle, What you're doing is basically a skills audit. its a perfectly valid activity for a business to undertake. One way of pitching it is to tell staff you are trying to find out what other skills they have that are not being utilised. it then becomes part of personal development. you could also have a section asking what skills they dont have that they'd like to acquire. This can then lead to a training plan along with personal development. It doesn't have to be confrontational. Kimbo
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