For want of a better place, I pose the question here.
This is not the same as eliciting requirements, whereby the stakeholder has a beneficial interest in the project or work.
Does anyone have tips on how to go about eliciting expertise (business or technical) from exployees (both contract and full-time).
The reason for this is to document the expertise in an attempt to bring order to chaos and for future projected work.
Many employees are reluctant to divulge their expertise (hard earned, perhaps) for fear of being made dispensible (i.e. job security)
Ideas, anyone ?
Thanks,
Yes, perhaps a different topic indeed. It could be that what you may be talking about is addressed in other domains than Business Analysis, notably Knowledgement Management (KM). It is not an area of experience for me, and I can't say it has been a hot topic lately, but start with http://en.wikipedia.org/wiki/Knowledge_management , see where that takes you.
Or, it could be the same thing. My methods of elciting requirements focus not on asking business people what they want, but on what they do. Doing so usually captures a lot of expertise within the scope of the analysis, from which requirements are derived.
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