Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Requirements  Compare CRM vs new development
Previous Previous
 
Next Next
New Post 3/31/2010 7:50 AM
User is offline Dirk D
9 posts
10th Level Poster


Compare CRM vs new development 

 Hi,

 

For a new requirement, my boss is convinced that we can use MS CRM. I'm not so convinced, and think that a custom development can better suit the needs. What document templates exists that I can professionaly score both options to my managemnet?

 

Thanks

 
New Post 4/6/2010 9:16 AM
User is offline Anthony Chen
63 posts
8th Level Poster


Re: Compare CRM vs new development 

 I'm not 100% sure what you are asking. But if you are looking for standard questions to evaluate CRM solutions I think there are many options out there. For a few hundred you can buy a gartner report which will go over the high level features. What we have found though is that the way people access the features is critically important so when we do large scale off the shelf (including software as a service) we generate high level use cases and workflows to understand what the sales team is currently doing today. You can then use those use cases to drive vendor presentations and feature lists. However you have to keep in mind, what people are doing today isnt necessarily the right thing.

More important is to truly understand what management is trying to gain (business objectives) from a CRM system. Are they trying to support the existing process? Are they trying to force everyone away from ad hoc processes into a standard process etc. What kinds of specific value to the organization will the CRM bring.

If you can focus on these types of questions you will get closer to the right solution than if you just use a feature list.

 

Here is an old blog post we have on vendor selection

 

http://requirements.seilevel.com/blog/2007/04/requirements-in-supplier-selection-projects.html

 
New Post 1/4/2023 12:09 AM
User is offline Harsh78
2 posts
No Ranking


Re: Compare CRM vs new development 

Are you considering a move to a new development project?  CRM is an industry-leading system that can automate customer interactions. On the other hand, new development projects are typically more hands-on and require more creativity. However, both options have their pros and cons. Here's a look at the key differences:

Pros of CRM: 
1) CRM can help improve customer service by automating interactions with customers. 
2) It can also automate complex customer data entry tasks. 
3) As such, it can save time and energy for your team. 
4) Also, CRM systems are often integrated with other IT systems, making them easy to use even if you're unfamiliar with programming languages.

 
New Post 4/1/2024 2:20 AM
User is offline benparterr
1 posts
No Ranking


Re: Compare CRM vs new development 
Modified By Chris Adams  on 4/1/2024 9:33:24 AM)

I'd recommend you to consider the implementation of existing platforms, since developing a custom solution can be expensive. You don't have to spend a fortune on CRM development, especially if there are a lot of open-source solutions that can be installed for free. I can recommend the system I'm using for my business, it's EspoCRM. Great solution with effective features! 

 
New Post 4/1/2024 9:20 AM
User is offline gravisdana
1 posts
No Ranking


Re: Compare CRM vs new development 
Modified By Chris Adams  on 4/1/2024 12:03:50 PM)

Are you looking for complete CRM development services?Our developers create a tailored solution to each problem that meets the customer's criteria for a new CRM. Cleveroad (https://www.cleveroad.com/services/crm-development-services/) allows you to digitize your customer-related procedures!We’ll provide you with the CRM product development and support your business has been looking for.

 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Requirements  Compare CRM vs new development

Community Blog - Latest Posts

Hosted by Deirdre Caren on Agora Insight's Blueprints for Success - The AI Business Analyst I recently had an engaging discussion with Maria Becerra, a passionate advocate for AI and an accomplished business analyst, on the AI Business Analyst. Maria is a respected name in strategy, business analysis and AI. Her path from Colombia to Canada ...
Hosted by Deirdre Caren in Agora Insights' Blueprints for Success I'm thrilled to have Susan Moore join us for episode 9 in our Blueprints for Success. In this session, Susan shares her rich tapestry of experiences that have shaped her career. Her journey into business analysis (ba) is a compelling narrative of exploration and disco...
I recently connected with Fabricio Laguna, aka The Brazilian BA. Fabricio is a passionate and pioneering business analyst from Brazil. During our conversation, we had a thought-provoking discussion on how artificial intelligence stands to shape the field of business analysis in the years ahead. While AI promises to transform many aspects of busines...

 






 

Copyright 2006-2024 by Modern Analyst Media LLC