Hi Adrian (S/H) and Sr.BA’s,
I have now prepared my 2nd list of questions that have been derived based on the answers provided by the S/H.
My process leading to the preparation to this new list:
The answers provided by the S/H helped me make a list of possible requirements for the ATM solution. (post dated - 10/29/2007 6:41:13 PM)
However some answers were vague and I needed clarification to clearly define the requirements.
This 2nd list of questions identifies the questions that will help me clearly define the requirement list. (The req ref no is associated the requirement list I am preparing - related to post dated - 10/29/2007 6:41:13 PM)
The answers from this list should help me prepare a list of more clear and specific requirements for the ATM solution.
The stakeholder column is just an indication to who I am addressing my question.
Next step:
Once the S/H answers my questions I will update the requirements list and pass it on to the S/H for an initial review. (But this will depend on how much clear information I can get from the S/H and how many more questions come up from the next answer list)
My questions to Sr.Ba’s
I am not too sure how to approach the IT experts with my verification and security questions. Hence questions 3, 16 & 17 may be quite vague. Are there any specific questions I need to think about when addressing these issues?
My questions 5-11 may be a bit elaborate but I wanted to expand as much as possible so I could get more detailed answers from the S/H. (I hope the questions are not too confusing)
Is there a different thought process I should follow to help me ask more specific questions and get more clear requirements?
Cheers,
Chris
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S.No
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Questions
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Comments
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Stakeholder
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Req ref no
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1
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I have made a note that the system shall validate the debit card entered by the customer through an authorised PIN number. How many digits would you prefer the PIN to be? (4 digits or 5 digits). For security purposes I will have to confirm your response with the IT department as well.
The synchronisation of ATM PIN with the online PIN number will be looked into more detail in the next phase if required.
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Business
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1.1
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2
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The system shall lock the customer’s access if the customer enters the incorrect PIN thrice. Are you happy for the system to work this way?
For security purposes I will have to confirm your response with the IT department as well.
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Business
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1.2
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3
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The system shall interact with the main on-line applications to display the customer’s savings, cheque, CD and money market accounts.
What are the important applications that
3.1 Are there any issues we need to be aware of that would interrupt the ATM software to interact seamlessly with the online banking system?
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Confirmed by S/H but need to talk to the online application experts and the IT team.
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IT
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2.1
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4
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I need more specific information about the different accounts and what types of transactions are applicable to each account.
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The answer - ‘All accounts should be accessible in one form or another from the ATM machine’ is very vague. I need to understand more specific information about the type of accounts and the functions for each type of account.
I also need to confirm if the customer can conduct as many transactions a day until they reach the maximum amount for the day.
To help me understand the functions of the ATM in detail I need questions 5-11 answered.
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Business
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3
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5
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Is the minimum and maximum amount of cash withdrawn applicable to all types of accounts (in total) maintained by the customer?
Example: Assume maximum amount permitted to be withdrawn at the ATM each day = $800
5.1 Does this mean a customer can withdraw only $800 (in total) per day from all their accounts or will it vary for each type of account?
$800 for saving, $800 for cheque etc.
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Business
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new
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6
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6.1 What is the minimum and maximum amount of cash a customer can withdraw from the savings account each day?
Is this maximum amount restricted to only the amount withdrawn at the ATM or does it include purchases at the grocery store and cash withdrawn at the grocery store as well?
Example: Assume maximum amount permitted to be withdrawn at the ATM each day = $800
Can the customer carry out the following transactions on the same day:
· Withdraw $ 800 and on the same day from the ATM
· Make a purchase at the grocery store for $15 and at the same time
· Withdraw another $200 from the grocery store as cash out?
6.2 How many cash withdrawal transactions are permitted from the savings account each day?
Is it restricted to a number or can the customer have unlimited transaction as long as they do not exceed the maximum amount permitted each day?
If you have a specific number of transactions for each day then:
Is this number of transactions restricted to only the transactions carried out at the ATM or does it include the transactions carried out at the grocery store and the cash withdraws carried out at the grocery store as well?
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We may have to keep in mind that the ATM may end up being used by customers of other banks as well. So we may want to follow the same minimum and maximum amounts used by other banks ATM’s. (Just a suggestion)
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Business
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3.1
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7
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Can Cyberbank customers withdraw cash from cheque accounts or is this account only to write cheques? If Yes then
7.1 What is the minimum and maximum amount of cash a customer can withdraw from the cheque account each day?
Is this maximum amount restricted to only the amount withdrawn at the ATM or does it include purchases at the grocery store and cash withdrawn at the grocery store as well?
Example: Assume maximum amount permitted to be withdrawn at the ATM each day = $800
Can the customer carry out the following transactions on the same day:
· Withdraw $ 800 and on the same day from the ATM
· Make a purchase at the grocery store for $15 and at the same time
· Withdraw another $200 from the grocery store as cash out?
7.2 How many cash withdrawal transactions are permitted from the cheque account each day?
Is it restricted to a number or can the customer have unlimited transaction as long as they do not exceed the maximum amount permitted each day?
If you have a specific number of transactions for each day then:
Is this number of transactions restricted to only the transactions carried out at the ATM or does it include the transactions carried out at the grocery store and the cash withdraws carried out at the grocery store as well?
7.3 If No should this account be displayed in the ‘Withdraw’ cash option?
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Same as 6
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Business
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3.2
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8
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8.1 CD account’s are generally locked for a set period of time. So can a customer withdraw money from this account?
If yes:
What is the minimum and maximum amount of cash a customer can withdraw from the CD account each day?
If No (because the customers are not permitted to break accounts)
What is the withdrawal process for CD accounts? Should this account be displayed when the customer chooses the ‘Withdraw’ option at the ATM or should withdrawals from this account be restricted at the ATM?
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Same as 6
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Business
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3.3
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9
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9.1 What is the minimum and maximum amount of cash a customer can withdraw from the money market accounts each day?
Is this maximum amount restricted to only the amount withdrawn at the ATM or does it include purchases at the grocery store and cash withdrawn at the grocery store as well?
Example: Assume maximum amount permitted to be withdrawn at the ATM each day = $800
Can the customer carry out the following transactions on the same day:
· Withdraw $ 800 and on the same day from the ATM
· Make a purchase at the grocery store for $15 and at the same time
· Withdraw another $200 from the grocery store as cash out?
9.2 How many cash withdrawal transactions are permitted from the money market accounts each day?
Is it restricted to a number or can the customer have unlimited transaction as long as they do not exceed the maximum amount permitted each day?
If you have a specific number of transactions for each day then:
Is this number of transactions restricted to only the transactions carried out at the ATM or does it include the transactions carried out at the grocery store and the cash withdraws carried out at the grocery store as well?
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Same as 6
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Business
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3.4
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10
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10.1 Can cash (no coins) be deposited in the savings accounts? If yes what is the minimum and maximum amount?
10.2 Can cash (no coins) be deposited in the cheque accounts? If yes what is the minimum and maximum amount?
10.3 Can cash (no coins) be deposited in the CD accounts? If yes what is the minimum and maximum amount?
10.4 Can cash (no coins) be deposited in the money market? If yes what is the minimum and maximum amount?
10.5 Is there a limit on the number of transactions (in total or individual accounts) permitted in depositing cash into savings, cheque, CD and money market accounts each day?
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Same as 6
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Business
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4
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11
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11.1 What is the minimum and maximum amount (in the cheque) that can be deposited into the cheque account? Can the amount include cents as well?
Example: $100.85
11.2 Can cheques be deposited into saving accounts? If yes what is the minimum and maximum amount?
11.3 Can cheques be deposited in the CD accounts? If yes what is the minimum and maximum amount?
11.4 Can cheques be deposited in the money market? If yes what is the minimum and maximum amount?
11.5 Is there a limit on the number of transactions (in total or individual accounts) permitted in depositing cheques into savings, cheque, CD and money market accounts each day?
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Same as 6
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Business
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5
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12
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An email will need to be sent to the Cyberbank employee (possible administrator) for all errors or when the ATM is inoperable.
Is there a workflow process currently in place for other systems maintained by the IT team and is it possible we can follow a similar process for the ATM software?
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IT
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7
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13
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When the ATM is not working the system shall automatically display predefined error messages on the screen to enable customers be aware of the technical issue.
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An example of a possible technical issue could be when there is a failure of other applications interacting with the ATM.
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7.1
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14
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The system shall notify the Cyberbank employee (possible administrator) when the ATM is running low on cash.
13.1 Will the Cyberbank employee (possible administrator) be notified when the ATM runs low of all denominations or will there be a limit set for all denominations so the Cyberbank employee (possible administrator) is notified as and when the different denominations reaches its low limit.
A workflow process to define this process will need to be identified.
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An email will need to be sent to the Cyberbank employee (possible administrator) when cash run low. The cash delivery company is then notified to replace the funds.
The same process will need to happen when the envelopes and printing paper is running low.
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Business & IT
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7.2
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15
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The system shall notify the Cyberbank employee when the ATM is running low in envelopes and paper.
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An email will need to be sent to the Cyberbank employee (possible administrator) when the ATM is running low on envelopes and paper.
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Business & IT
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7.3
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16
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16.1 Based on the answers provided by the business stakeholders what is the verification process we need to consider for this ATM software?
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IT
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9
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17
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Based on the answers provided by the business stakeholders are there any security issues we need to be aware of for this ATM software to be implemented?
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IT
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10
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