To identify an ATM software solution to enable customers perform banking transactions such as withdrawing cash and checking accounts from the ATM terminal.

(I will be able to expand on this more once all the requirements have been identified)

2

This is an online bank and the bank currently does not provide the option of withdrawing cash online, so:

2.1 Is there an alternative way of withdrawing cash?  What is the current process of withdrawing cash if it is not possible online?

2.2 Do Cyberbank customers have to go in person to withdraw cash? (If this is an online account I don’t think this is possible)

2.3 Or does the cash get transferred to a ‘nominated account’ (an account of the Cyberbank customer maintained through another bank)?

2.4 Any other possible scenarios?

I am trying to understand the as-is process if any.

3

Who are the users of the ATM solution?

3.1 Only Cyberbank users

3.2 Other bank users (not a customer of Cyberbank)

3.3 International bank users (not a customer of Cyberbank)

3.4 Cyberbank employee(s) who will have access to do administration/support work of the ATM solution.

4

Types of accounts and what accounts are accessed by the ATM solution:

4.1 What are the different types of accounts? Savings accounts, CD accounts? Any other accounts e.g. cheque accounts, credit cards

4.2 Which accounts are accessible from the ATM terminal? E.g. checking balances and printing account balance may be a possible for all accounts? Withdrawing cash may be permitted only for savings account and not CD accounts?

5

What functions should the ATM solution perform?

5.1 Check balances?

5.1.1 Step by step process of how the function is carried out by the user

5.2 Withdraw cash?

5.2.1 Step by step process of how the function is carried out by the user

5.3 Deposit cash/cheques?

5.3.1 Step by step process of how the function is carried out by the user

5.4 Print account balances?

5.4.1 Step by step process of how the function is carried out by the user

5.5 What administration work is required by the bank employees?

5.5.1 Step by step process of how the function is carried out by the user

What checks and cross checks should be in place? (to help understand the business rules)

Need to understand the step by step process of how the functions are performed.

Need to understand what the required results should be.

Need to understand what will happen if the required results do not happen. E.g. error messages.

6

How will the ATM solution perform these functions?

6.1 Will the user require a password to start the transaction?

6.2 What happens if an incorrect password is entered? What information is displayed in case of errors? Currently the common practice when an incorrect password is entered thrice, the ATM will swallow the keycard (security reasons). Would the Cyberbank follow such as process and if yes how would such an issue be resolved?

6.3 Will there be any verification process with the banks internal systems? E.g. customer account details managed by other systems in the bank

6.4 Will there need to be an administrator to manage administrative features of the ATM solution? If yes what type of administration features need to be implemented?

6.5 What happens when the ATM runs out of cash/envelopes before the set time? E.g. Sunday, public holiday?

6.6 How will the cash be replaced? How frequently will the cash be replaced?

6.7 How will the Cyberbank administrator be notified of such issues (6.6 & 6.7)? Will there be a workflow process to notify the Cyberbank administrator?

What checks and cross checks should be in place? (to help understand the business rules)

Need to understand the step by step process of how the functions are performed.

Need to understand what the required results should be.

Need to understand what will happen if the required results do not happen. E.g. error messages.

7

Are there external devices attached to the ATM solution?

7.1 Keycards, keypad, envelops, cash, printing devices and printing paper.

7.2 Will the ATM use different types of bills. E.g. Notes, cheques, coins etc?

7.3 Will the bank accept only debit cards or will it accept credit cards?

8

Will the ATM solution have to interact with other systems of the bank?

8.1 If yes what data would be required and what is the importance of the data? E.g. account balances.

9

What security aspects need to be taken into consideration for the ATM solution?

10

Any functions that should not be performed by the ATM solution? (Not required to be implemented)