Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Business Proces...  BPMN lanes - system
Previous Previous
 
Next Next
New Post 9/22/2014 4:18 AM
Unresolved
User is offline mjay1610
3 posts
No Ranking


BPMN lanes - system 
I am drawing a BPMN flow for an online ordering process for a product. I have customer, sales assistant and delivery service as the 3 swim lanes should I also have the system? Ie. Lane - Activity (I've drawn it but do this way to show the steps and connections) 

 

Customer - access website,

Customer - enter postcode ,

system - displays local branches ,

customer -selects product ,

customer- enters payment details ,

system- validates payment and so on... 

Or do I just not have the system and hust have that the customer confirms local branch etc. Any help would be greatly appreciated.

 
New Post 9/22/2014 11:36 AM
User is offline Sukan
3 posts
No Ranking


Re: BPMN lanes - system 
The  Swim lanes should have Customer,System,financial Institution (payment gateway) where the amount/account is validated ,the scenario/activity/workflow should be either successful (if all the details provided are correct and with balance in the account)or failure (if something fails or customer withdraws or abruptly ends)with decision and message displayed
 
New Post 5/13/2015 1:52 PM
User is offline Matt Adams (Business Analyst)
6 posts
10th Level Poster


Re: BPMN lanes - system 

To me, the most important thing is that the swim lane makes sense to the targeted audience. I've created some swim lanes where I've had a lane for the system, but I've also created lanes where I've added the system icon to the activity box.

 
New Post 5/17/2015 1:59 AM
User is offline Kimbo
450 posts
5th Level Poster


Re: BPMN lanes - system 

So each swim lane is an actor that interacts with your system. Its about the interaction between the actors and the system. By definition the system doesn't initiate anything on its own. In your example, you say the system displays local branches. It will only do that in response to an actor requesting it to do that. So its the actor initiating the activity that you want to show - something like Select Local Branch or something like that. The system validates the payment as a result of an actor doing something - perhaps Enter Payment or Submit Payment.

You have identified the activities that are happening, you just have the wrong names for them. To quote (badly) Atticus Finch in To Kill a Mockingbird, walk in the shoes of your actors when doing BPMN and your processes will be a lot better.

Kimbo

 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Business Proces...  BPMN lanes - system

Community Blog - Latest Posts

Is Agile a reason to avoid documentation? I bet this question shows up again and again while working with product requirements. On one side, we have got long specifications, complicated diagrams, mystical technical design, too many prototypes and pretty obvious for engineers user guides (do we really need so much?). On the other side, can we actual...
The cloud-native application development has helped enterprises all around the globe reduce time-to-market, enhance performance, and develop agility and flexibility. Several enterprises are achieving these results by migrating their systems or traditional monolithic applications to the cloud. But to gain from the real benefits of cloud technology, ...
So you’ve found the perfect time and place to study and you’re ready to finally get some work done. You’ve pulled out your laptop, your textbook, and your notes, and four different highlighters. After five minutes of reading your textbook, you start zoning out and thinking about puppies. Then, you go on Tumblr and look at cut...

 






 

Copyright 2006-2021 by Modern Analyst Media LLC