Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Agile Analysis ...  User Stories for Production Support
Previous Previous
 
Next Next
New Post 5/29/2013 7:18 AM
User is offline Briana Hall
1 posts
No Ranking


User Stories for Production Support 

Hello all! 

I'm a new ScrumMaster for my client and I'm working with a team whose primary focus is on integration and support for other project teams. We are struggling with how to create meaningful user stories that encompass the work we do, since a large amount of it does not result in delivery of functionality or creation of artifacts.

My client's SDM encourages us to capture all of our work in user stories, but I'm not sure how to craft a story to represent what basically amount to "buckets" of time to support an environment or particular system. For example, I may be asked to reserve 15% of a resource's time for supporting an external system that integrates with the product.

Does anyone have examples of how to write a meaningful story for this purpose?

 
New Post 6/4/2013 4:35 AM
User is offline Harshal
1 posts
No Ranking


Re: User Stories for Production Support 

 Briana,

As I understand, user stories are simply users' requirements (in somewhat organized form). From your description it seems that the user in this case is technical and the stories can be technical too. So just write as if you are filling your timesheet /worksheet. I think that should serve the purpose here. I understand that the story should ideally represent a logial flow or a functionality, however, in cases when you are working in small buckets of time, this is what you can do.

Looking forward to more opinions.

 
New Post 6/6/2013 12:24 PM
User is offline Chris Adams
317 posts
5th Level Poster






Re: User Stories for Production Support 

 Briana,

It would help to know a bit more detail about what your team actually does.  In general, its not a good idea to try and force fit production support into user stories.  That's not what Agile/Scrum is for.

Here is a related Modern Analsyt interview question that might help.  If you have more specific questions let me know.

Should-user-stories-be-created-to-plan-for-system-maintenance-and-support.aspx


Chris Adams
Core Member – ModernAnalyst.com
LinkedIn Profile
 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Agile Analysis ...  User Stories for Production Support

Community Blog - Latest Posts

Ashish Adike
Ashish Adike
As a Business Analyst, very often we get into a situation where the Project requires multiple IT Products to be evaluated before implementation and might seek Business Analyst’s recommendation for the same. With the ever-growing range of Products in the market and the marketing promotions associated with some of the products, it’s very ...
0 Responses
m_anst
m_anst
What Does Success Look Like? I challenge Business Analysts to view requestors’ requirements as an opportunity to define success. Too often, teams fall into a trap focused on requestors’ prescriptive requirements that are meant to serve as roadmaps for developers and testers. When you limit your view of requirements to this prescripti...
0 Responses
Mariya Kotsupalova
Mariya Kotsupalova
They say the best criteria of Business Analyst’s success are a happy customer (business) and a happy engineering team. But what does it mean? How can we break down happiness and measure it? These are precisely the questions my 8 BAs team and I tried to answer this year. The result was a surprisingly efficient pair of surveys we developed and ...
0 Responses






Copyright 2006-2020 by Modern Analyst Media LLC