Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Agile Analysis ...  User Stories for Production Support
Previous Previous
 
Next Next
New Post 5/29/2013 8:18 AM
User is offline Briana Hall
1 posts
No Ranking


User Stories for Production Support 

Hello all! 

I'm a new ScrumMaster for my client and I'm working with a team whose primary focus is on integration and support for other project teams. We are struggling with how to create meaningful user stories that encompass the work we do, since a large amount of it does not result in delivery of functionality or creation of artifacts.

My client's SDM encourages us to capture all of our work in user stories, but I'm not sure how to craft a story to represent what basically amount to "buckets" of time to support an environment or particular system. For example, I may be asked to reserve 15% of a resource's time for supporting an external system that integrates with the product.

Does anyone have examples of how to write a meaningful story for this purpose?

 
New Post 6/4/2013 5:35 AM
User is offline Harshal
1 posts
No Ranking


Re: User Stories for Production Support 

 Briana,

As I understand, user stories are simply users' requirements (in somewhat organized form). From your description it seems that the user in this case is technical and the stories can be technical too. So just write as if you are filling your timesheet /worksheet. I think that should serve the purpose here. I understand that the story should ideally represent a logial flow or a functionality, however, in cases when you are working in small buckets of time, this is what you can do.

Looking forward to more opinions.

 
New Post 6/6/2013 1:24 PM
User is offline Chris Adams
319 posts
5th Level Poster






Re: User Stories for Production Support 

 Briana,

It would help to know a bit more detail about what your team actually does.  In general, its not a good idea to try and force fit production support into user stories.  That's not what Agile/Scrum is for.

Here is a related Modern Analsyt interview question that might help.  If you have more specific questions let me know.

Should-user-stories-be-created-to-plan-for-system-maintenance-and-support.aspx


Chris Adams
Core Member – ModernAnalyst.com
LinkedIn Profile
 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Agile Analysis ...  User Stories for Production Support

Community Blog - Latest Posts

Is Agile a reason to avoid documentation? I bet this question shows up again and again while working with product requirements. On one side, we have got long specifications, complicated diagrams, mystical technical design, too many prototypes and pretty obvious for engineers user guides (do we really need so much?). On the other side, can we actual...
The cloud-native application development has helped enterprises all around the globe reduce time-to-market, enhance performance, and develop agility and flexibility. Several enterprises are achieving these results by migrating their systems or traditional monolithic applications to the cloud. But to gain from the real benefits of cloud technology, ...
So you’ve found the perfect time and place to study and you’re ready to finally get some work done. You’ve pulled out your laptop, your textbook, and your notes, and four different highlighters. After five minutes of reading your textbook, you start zoning out and thinking about puppies. Then, you go on Tumblr and look at cut...

 



Upcoming Live Webinars




 

Copyright 2006-2021 by Modern Analyst Media LLC