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New Post 2/15/2013 4:56 AM
User is offline erikhultgren
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Service, System, Stakeholder, Software-Requirement 

Hi!

Im quite new to this requirement documentation thing and im sitting right now try to understand and work with all this. I found the new ISO/IEC/IEE 29148:2011 standard which gives me tree different templates. One is for Software, one for System and one for Stakeholders.

Im not that intrerested in Software, but let's say im looking in to system requirement. Many times these system are outsourced in some way, not only the development but also support and other stuff like hosting servers etc.

Im having a hard time to find how to structure a good template including all these service requirement. Are there like a standard that you should use Service requirement document when for example using SaaS, or is that just non-functional requirements within System requirement document?

Is it possible to merge the service requirement into the system requirement template or should you like have a special Service requirement document?

Really appricate all inputs on this topic!

 

 
New Post 2/15/2013 12:34 PM
User is offline Sandy
74 posts
8th Level Poster




Re: Service, System, Stakeholder, Software-Requirement 

At a very basic level, the primary purposes for documenting requirements are to communicate what is needed (whether buiness process, software functional & non-functional capabilities, or services); and to monitor and manage delivery on those requirements.

For business processes and software systems, there are generally quite a few steps in between the communication of the requirement and the ultimate delivery that need to be managed.  Requirements documentation templates and practices are built to support this end-to-end tracking.  For functional requirements, for example, you may start with a use case that gets translated into class diagrams, design specifications, test cases, etc.

Services tend to follow a bit different path, so my suggestion would be to focus on the life-cycle for your service requirements.  I would suggest looking at ITIL for service management rather than ISO if your focus is primarily on services (whether insourced or outsourced) :

http://www.fastitiltemplates.com/service-design/service-catalog.html

If you expect to end up producing some type of service level agreement from your service requirements, this will take you right down that path.  The link above has some good examples for building a service catalog, which can be a great way to document service requirements.

Sandra

 
New Post 2/21/2013 4:30 AM
User is offline erikhultgren
2 posts
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Re: Service, System, Stakeholder, Software-Requirement 

Thx Sandra!

I have been working on with my requirement document! Thanks for your input!

The ITIL template will do fine for my service requirements!

 
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