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Senior Salesforce Administrator Pomona College

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Another Source’s client, Pomona College, is recruiting a Senior Salesforce Administrator to join their Advancement team. You will work a hybrid schedule of three days on site and two days remote in Pomona, CA.   (This position is internally titled Director of CRM Administration and User Experience)  


Here’s a little bit about Pomona College and the position they are recruiting for:  

Pomona College, a private liberal arts college in Claremont, California, was established in 1887. A premier liberal arts college, Pomona is a close-knit and diverse community of accomplished scholars, scientists, entrepreneurs, and artists who are passionate about making a difference in the world. As the founding member of The Claremont Colleges, a unique consortium of seven colleges and graduate schools, we offer both the advantages of a small liberal arts college and the resources of a large university.  


Learn more about Pomona College: 


What you will be doing: 

As the Senior Salesforce Administrator, you will be responsible for providing comprehensive support for our College's CRM management, administrative applications, and systems as they transition from Raisers Edge to Salesforce. You will play a vital role in ensuring the efficient and effective operation of our CRM platform and related tools, as well as enhancing user experience and optimizing CRM performance.  You will evaluate business needs and recommend and devise appropriate technical solutions as well as develop custom code or modifications to enhance and/or interface with Advancement databases and applications. 


In addition to managing the CRM platform and databases, you will encompass a broader scope that includes user experience and overseeing the Associate Director of Business Process and User Experience and other staff as assigned. 


The anticipated yearly salary range for this position is: $120,000 - $125,000.  


How you will spend your time:  

Lead testing and approval of all changes with appropriate business unit(s) and stakeholders 
Administer CRM daily operations; monitor systems and resolve performance issues and other failures. Ensure operational redundancy for all core functions 
Lead upgrades and planned outages with appropriate division staff 
Coordinate with Advancement Technology on CRM permissions, ensuring security protocols and access control lists are properly managed 
Analyze data, design business processes and develop solutions to support CRM data integrity 
Design training solutions for CRM applications and lead related onboarding and reboarding activities 
Integrate the CRM system with other databases and applications, such as Engagement Cloud, Blackthorn Events, Datawarehouse, Finance systems etc. in collaboration with key stakeholders and the Database Administrator 
Develop intuitive UI using the Lightning Web Component framework, and Visualforce pages and controllers 
Manage incident tickets, debug, and resolve issues relating to CRM Implement customization and configuration changes of CRM inclusive of, but not limited to, custom objects, custom fields, validation rules, user accounts, permission sets and permission set groups, flows, custom metadata, and custom settings 
Manage Salesforce Marketing Cloud by developing appropriate groups and training materials 
Hire, assess performance, enhance professional development, and mentor staff; contributing to an inclusive, equitable, and knowledge building culture 
Plan and execute system updates, patches, and version migrations while minimizing disruptions to data availability and functionality 


What you will bring: 

Bachelor’s degree in computer science, data science, business administration, or equivalent combination of relevant education and experience required. Master’s degree a plus. 
A minimum of 5 years of CRM Administration experience with increasing responsibility is required.  
A minimum of 3 years of supervisory experience required. Experience at a higher education institution preferred, experience using Salesforce and/of UCI’s Ascend preferred  
Deploy professional skills in CRM Administration, in collaboration with colleagues, to best promote the College’s strategic interests. 
Must also assist and communicate well with parents, students, alumni, volunteers, community partners, and other possible stakeholders. 
Operate computers proficiently with basic Microsoft Office software (such as Word, Excel, Outlook) and associated professional software such as SQL, Tableau, Cognos, Jenzabar, CX CARS, Raiser’s Edge, and Salesforce.  
Handle all activities and highly confidential information with patience, discretion, good judgment, courtesy and tact while working with people from a wide variety of backgrounds. 
Define and prioritize realistic/specific goals and objectives, perform multiple projects/tasks, meet deadlines/timelines/schedules, solve problems, respond to others in a timely manner, and work both independently and as a collaborative member of the College with a high standard of integrity and ethics, in support of the College’s strategic vision and the division’s/department’s annual goals. 


What’s in it for you: 

Pomona College offers a comprehensive benefits package for fulltime staff including: 


Retirement Benefits 


Learn more about the benefits here:  


Equal Employment Opportunity and Non-Discrimination:  


Pomona College prides itself in being an open, competitive, and equal opportunity employer. The College is committed to a policy of equal employment opportunities for all applicants and employees and complies with all applicable state and federal laws on the matter. The College does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, ancestry, sex, age, sexual orientation, gender identity and expression, marital status, pregnancy, physical or mental disability, medical condition, family care leave status, veteran's status, or any other category described in Pomona College’s Nondiscrimination Policy or protected by law. 


Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.     


No key analysis skills are required for this job.

Additional Skills:

No Additional skills required for this job.


No benefits are specified by the employer for this job.
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USA USA, N.America
Pomona College
Marcie Glenn

91711, Claremont

Employment: Full Time
Salary / Pay: $120,000
Category: Business Analysis
Industry: Computer Science
Travel: 60%

Job Post ID: 101330
MA Job ID: 4223
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