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Business Process Design Consultant Job in Carmel, Indiana

Responsible for
• Assessing current state processes within a multi-channel customer-facing environment (including the development of current state process flows and the identification of existing bottlenecks.
• Defining opportunities for improved efficiencies and process optimization.
• Providing support and guidance to the client regarding business and IT decisions
• Developing future state process flows based on current state assessments and stakeholder input.
Desired skills and experience:

We are looking for individuals who can provide:
• Strong business expertise and a good understanding of IT issues
• Innovation and thought leadership
• Deep analysis skills and a proven ability to solve problems through a consultative and team-based approach
• The ability to balance innovation and trusted approaches to deliver optimal solutions
• An unwavering client focus
• Previous proven consulting experience
• Integrity
• Efficient and effective working practices

In addition, candidates must have:
• Minimum of 3 years consulting experience
• College degree
• The ability to come up to speed rapidly and provide value-add to the project and client
• Business Process Re-Engineering and Optimization experience
• Experience in the use of business process modeling tools such as Microsoft Visio and/or OmniGraffle Professional
• Experience in customer-facing or CRM-based multi-channel business processes and solutions, covering contact center, web, IVR, social media, and face-to-face channels
• Excellent verbal and written communication skills
• Experience in one or more of the following industries: Financial Services, Technology, Healthcare, Telecommunications, Public Sector and/or Transportation/Airlines

The following are also desirable:
• Six sigma or Lean Six Sigma certification
• Contact Center Optimization experience including Quality Assurance Management and Work Force Management
• A background in customer experience analysis
• A background in sales optimization analysis and design
• A background in social media response or social CRM
• Experience in leading a team of business process designers
• Experience working with a business process outsourcer

Skills
No key analysis skills are required for this job.
Additional Skills
No Additional skills required for this job.
Benefits
No benefits are specified by the employer for this job.
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USA USA: Carmel, Indiana
ThoughtBurst, Inc.

3175500213
recruiting@thoughtburstinc.com
Employment:
Full Time
Salary / Pay:
100-150k
Category:
Business Process
Industry:
Professional Services
Travel:
100%
Job Post ID:
MA Job ID:
554


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