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Director, IT Desktop Support - Stanford Job in Redwood City, California

Another Source’s client, Stanford University, is recruiting a Director, IT Desktop Support to join the University IT (UIT) Organization. 

Internally this position is titled Director, CRC Field Support.

Here’s a little about Stanford Computer Resource Consulting (CRC) and the position they are recruiting for:

Who you are:

You have led both individuals & teams and loved it.  
You are strategic and can execute.  You have experience managing and directing desktop support teams or services in a heterogeneous environment.
You are not afraid of the hard conversations, and you are an excellent listener. You love to give and receive feedback. You understand that relationships are critical at work, and it shows.
You can balance different contexts while understanding the operational imperatives of a support team.  
You love using technology of all types but are adept at making it work for others. You often think about where technology is taking us and are the person people ask to explain what the latest tech headlines mean to them.
You strive to lead groups and teams at an organization like Stanford that makes a difference. 

What is CRC, and what does it do?

We are an internal cost recovery endpoint support team at the university, which means we live on our own bottom line and strive to provide customer value every single minute of every single day.
Our techs are self-starters and independent thinkers, technically minded but with a significant set of soft skills and know-how to improvise when needed. Most spend their day moving about our clients' buildings and cycling through our home bases, so the group is active, knowledgeable, and fun.
2020 is CRC’s 23rd anniversary, and we are going strong. We welcome change and what is coming next while never forgetting our core values of client service and technical expertise.

Your role as Computer Resource Consulting CRC Director

You would lead a team of 10 or more techs who are involved in multiple services across a variety of clients and additionally, may be expected to manage two experienced team managers
You would meet with clients often, championing the user experience on every project. You’d build new services to fill University needs, develop and lead team members, as well as collaborate across CRC, our Clients, and University IT.
Beyond the day to day management of your team and support of your clients, you would be a part of a group of leaders defining and executing CRC’s ever-evolving strategy and balancing it with client priorities and University needs.
You would set strategy and direction for UIT’s desktop support services and ensure service delivery meets expectations across our portfolio. 
You would manage the CRC budget and finances in conjunction with the Senior Director of EUX and explore new financial models that may benefit the university. 

Strike a chord? Take a look at the wordy job description below.

Essential Functions

Responsible for staffing, service delivery, and client satisfaction of a CRC team or teams. Engage with the Stanford community to partner on service offerings, security issues, and improve efficiency

Working with the EUX Leadership Team, strategize and lead through the implementation of tools and processes to support the entire computing lifecycle.

Develop, build and maintain strong business relationships with new and existing clients. Function as main contact for existing contracts and partner with clients to deliver IT solutions.

Advise clients in setting technology directions and making technology choices that best support their needs. Collaborate with other UIT workgroups to address these needs. Be fiscally responsible for the management of the CRC’s expenses including salary, training, vendor charges, and equipment. Identify new service opportunities.


A commitment to the success of the customer along with an understanding of how to enable that success through information technology and business management. This position requires at least 5 or more years of progressive experience in a client-focused IT environment, including experience in staff management and supporting service delivery. Bachelor’s Degree or an equivalent combination of education and experience is required.

Shown ability to lead, manage, plan, and support a technically oriented environment. Ability to work independently and exercise good judgment. Experience hiring, supervising, mentoring and performance management required.

Excellent customer relationship skills, consensus building skills, and ability to establish working relationships in a diverse and distributed organization; flexible in adapting to clients’ changing needs.

Ability and willingness to handle balance priorities and high-stress situations, including upset or angry clients.

Excellent verbal and written communication skills required. Including the ability to communicate in both highly technical and non-technical environments. Financial management experience desired.

Ability to identify, prioritize, and problem solve quickly and make decisions that meet University objectives, in a collaborative culture. Knowledge of and commitment to standard methodologies in delivering support and services. Apply sound supervisory practices and meet University compliance standards and practices.

We’re located across four major campuses. When you are in your office, it will be located in Redwood City. Our new Stanford Redwood City campus is open and brings together 2,700 staff in a collaborative environment that reflects Stanford’s culture and mission. The campus offers amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center.

Why Stanford is for You 

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: 

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a
course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. 

A caring culture. We provide superb retirement plans, generous time-off, and family care resources. 
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our
world-class exercise facilities. We also provide excellent health care benefits. 

Discovery and fun. Stroll through historic sculptures, trails, and museums. 
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more! 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. 

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. 

Another Source works with their clients, on a retained project basis, to maximize the recruiting process. 

Keywords:  information technology, information technology services, customer experience, support services, desktop support, digital, mobile, field support, consulting, shared services, professional services
No key analysis skills are required for this job.
Additional Skills
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No benefits are specified by the employer for this job.
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USA USA: Redwood City, California
Another Source

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Full Time
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User Experience and UI Design
Information Technology
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