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Modern Analyst Forums Business and Sy... Business Proces... Horizontal or Vertical Cross-Functional Flowcharts or Both?

1/19/2012 10:23 PM

	Tejasav Kalra
1 posts

Horizontal or Vertical Cross-Functional Flowcharts or Both?

Dear All,

I'm in the middle of defining processes for a business partner of ours. I need to also provide them with cross-functional flowcharts.

Now, I know that horizontal flowcharts are used to highlight the process and vertical chart highlights the responsible personnel.

I need to check what is the best practice to be followed? Which flowchart should I procide? Should I give both the flowcharts or it would be redundant to do so?

Thanks!

Tejasav

1/30/2012 2:27 AM

	Craig Brown
560 posts
www.betterprojects.net

Re: Horizontal or Vertical Cross-Functional Flowcharts or Both?

Not sure what you men in your description.

My experience isuggests convention is as follows;

cross functional flows on swim lanes with horizontal flows, swim lanes stacked up
procedure manual or work instruction presented vertically

The latter would be the step by step interaction on a trasaction. The former would be end to end on the process.

4/6/2012 4:34 AM

	pangster
1 posts

Re: Horizontal or Vertical Cross-Functional Flowcharts or Both?

Craig Brown wrote

Not sure what you men in your description.

My experience isuggests convention is as follows;

cross functional flows on swim lanes with horizontal flows, swim lanes stacked up
procedure manual or work instruction presented vertically

The latter would be the step by step interaction on a trasaction. The former would be end to end on the process.

Agree with Craig - this is how I've always used them?.. it depends on what you need to provide. Process E2E for example would be horizontal and transaction based/work flow would be vertical.