I want to know how to draw a cross-functional chart (CFC) for a new mobile app development, which involves more than one actor who play different roles, an example would be an app for food ordering from nearby restaurants.
The actors - the app owner, restaurant owners, restaurant staff, delivery boy and general user.
I am stuck in the very initial stage. They issues I am facing are:
1. Can CFC be built to represent such a scenario? Is it feasible?
2. If no, what are my other options?
3. If yes, what level of role detail we can show in the chart.
4. Next, when I started to build the chart I was trying to put the first step of User registering from the app. Here, all the actors require registering, so how do I show his? Do I make a separate box for it under each actor’s swim lane, or I can only draw one box in total.
5. If I draw only one box, then in which swim lane that box will be and how would I connect them.
6. Other roles of the actors could be this
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User roles
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Admin roles
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Res. Owner roles
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res. Staff roles
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res. Delivery boy role
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register
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View / approve / manage All User registrations
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register
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register
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register
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login
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View user orders
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view / manage self, staff & delivery boys profile
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view and manage self, delivery boy's profile
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Navigate to the user address
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search for restaurant
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view restaurants list
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view / manage menu
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view / manage orders
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see user details
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select restaurant
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view / approve each restaurants post like menu, offers, etc
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view / manage orders
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view / track deliveries
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mark order cancelled / delivered
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view menu
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view / take action on user ratings for the app
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view / track deliveries
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choose cuisine
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view statistics like number of order each day, by each user, etc.
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view statistics like number of order each day,
from each user, location, etc.
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add to basket
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Post notifications like coupons, update, etc
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view / Manage customer payment modes
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make payment
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receive / make payment
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receive / make payment
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track delivery boy
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cancel order
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receive refund
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Can you can help me to get started here.