Improvement of this process at Big Corp began with the manager of the RMA processing team clearly defining the following goals: »» Average overall processing time not to exceed 7 hour SLA »» Keep current RMA staffing levels at or below 20 individuals »» Reduce RMA processing costs by 25%
This is great matrix/mapping between the BABOK v2.0 Knowledge Areas and the business analysis techniques corresponding to those areas.
Great CBAP Preparation Resource: Expandable BABOK V2.0 Mindmap including Knowledge Areas and Associated Tasks, Inputs and Outputs
150 Free Questions for helping you pass the CBAP ® & CCBA ® Certifications.
The answers to the 150 CBAP ® & CCBA ® questions are also included.
More than 4,100 Software/System Development Life Cycle (SDLC) professionals around the world completed the survey in August and September of 2010. This white paper presents the findings from the survey, and compares the findings to results from the 2009 BA Salary Survey, from 2009.
Working through Screens is a 143-page reference book for product teams creating new or iteratively improved applications for thinking work... this volume can help business analyst definers and designers to explore innovative new directions for their products.
13 categories of ideas for envisioning powerful, engaging, and productive user experience in knowledge work.
The 100 ideas themselves cover a diverse range of potential application design factors.
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