Author: Peter Matthijssen
Filesize: 2860 KB
ASIN: B00ABNEPP2
Business Process Management (BPM) is HOT! Plenty of books are written about it. Often these books are thick and they focus on specific parts of the field. If you quickly want to get a complete overview of BPM, then this book is for you. It helps you to explore the possibilities of BPM within your organization. Moreover, the book is packed with practical tips and best practices. It will help you to implement BPM successfully into your organization.
Central questions:
- What is process thinking?
- Why is process thinking powerful?
- What is BPM?
- How does BPM relate to: People? Strategy? ICT? Models? Enterprise Architecture? The management?
- What is the business case for BPM?
- Which working levels can we distinguish for BPM?
- How can you get started with BPM?
Foreword by Roger T. Burlton - Chief Consultant BPTrends.com
If you are new to process work this book is certain to give you a foundation for understanding what the buzz has been and still is about. If you are a process improvement practitioner there are sets of simple steps to guide you. If you are a manager you will discover what is needed for your processes to become better, faster and cheaper using a straightforward approach that works. I thank Peter for this contribution. It will add tremendous value to the ever growing body of business process knowledge
Table of contents:
Part 1 Thinking in Processes
- What is a process?
- The process view
- Business Process Management
- BPM: People versus Technique
- BPM: Processes and IT
- BPM: The surroundings of the process
- Levels of BPM
- BPM and management
- BPM and process models
- BPM for whom?
- BPM and Enterprise Architecture
- The business case of BPM
- Conclusion
Part 2 Process Control
- Introduction
- When to do process control?
- Approach for Process Control
- Getting started with process control
Part 3 Process Improvement
- Introduction
- When to improve processes?
- Methods for process improvement
- Best practice approach process improvement
- Getting started with process improvement
Part 4 Process Design
- Introduction
- When should we design processes?
- Overview of the BPE method for process design
- Approach for process design
- COPAFIJTH-broad design
- Getting started with process design