ANSWER

Incremental improvements in business analysis refine existing workflows but often fail to address flaws in the underlying system. If outdated rules, rigid systems, or flawed business models are the true culprits, polishing the process only delays deeper reform.

Consider a scenario: reducing approval time by 10% won’t help if the approval process itself no longer serves a purpose.

In such cases, analysts must shift from “how can we make this faster?” to “why are we doing this at all?”

Key insights:

• Incremental change works for optimization, not transformation.

• True business value often requires redefining the process itself.

• Paradigm shifts—like moving from paper forms to self-service portals—enable measurable leaps in efficiency and customer satisfaction.

Recognizing when incremental improvement has reached its limit is essential for analysts who want to lead real innovation rather than maintain the status quo.