Soft Skills

Communication Problems in Requirements Engineering: A Field Study

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The requirements engineering phase of software development projects is characterised by the intensity and importance of communication activities. During this phase, the various stakeholders must be able to communicate their requirements to the analysts, and the analysts need to be able to communicate the specifications they generate back to the sta...

Requirements by Collaboration: Getting it Right the First Time

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We know that we must involve all the stakeholders if we want to discover a project’s requirements. But we need some guidelines on how to involve the right people and, given how busy everyone is, how to minimize the time and maximize the result. In this article, requirements expert Ellen Gottesdiener (www.ebgconsulting.com) shares her consider...

Collaborate for Quality: Using Workshops to Determine Your Project's Requirements

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Just how important is it to fully develop your project’s requirements? After all, nailing down your requirements usually takes only 8% to 15% of your overall project effort. Truth be told, it’s not really something you’ll want to spend your resources and energy on—unless, that is, you care at all about the quality of your pr...

Every Business Analyst Must Negotiate Like a Pro

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In the larger context of life, it is very clear that negotiation skills are very important and that those that have them are better off than those who don’t. What about in business analysis? Are negotiation skills important? The answer is an emphatic: YES! You bet they are! Business analysts negotiate or facilitate negotiations at...

The Hard Work Behind Soft Skills: Closing the Gap Between Technical and Business Expertise

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As outsourcing, global commerce and constantly improving technology continue to change the business world, specialized professionals like scientists, engineers and information technology (IT) workers (including business systems analysts) are increasingly being asked to take on more business-oriented tasks. These tasks can include communicating...

Creative Thinking Techniques

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Author: Derrick Brown and Jan Kusiak This extract from IRM’s training material looks at how systematic, creative thinking techniques can be used to design practical solutions to business problems. The first step in developing a solution is to identify and define the problem - see the IRM paper Problem Analysis Techniques. Using the problem definit...

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