General Business Analysis

Customer journey mapping is a great way to understand your customer intimately to provide insights into providing targeted customer experience that empower the customer positively to drive better business outcomes.  This technique places the customer first with a deep emotional understanding, then looks backwards toward the experiences provided by the operating model, thus enabling good aspects to be reinforced and negative ones to be managed. It provides a complete 360 end to end experience of the customer to be realized driving customer insights, allowing more blue sky approaches to offsetting emotional deficits...

This is a story of an outsourced product implementation contract between two companies, FinCo and ProdCo. What started out as an exciting contract turned out to be a bitter experience for both the companies. There are lessons to be learnt from this story – about outsourced contracts, about setting expectations and above all, about good old business requirements.

Business analysts have been around for a long time, at least by concept, if not by exactly same designations.Business Analysts are employed by many organisations and businesses all over the world. But the fact remains that most professionals are still quite unsure about what exactly makes a Business Analyst and what to expect from one. 

The first step to solve a problem is to frame it correctly. These aren’t the right questions to ask. The real question these BAs should be asking is, “how do I get my stakeholders to stay involved throughout the requirements process, so I can have their input at the right times during requirements discovery, analysis, and validation?”

This article explores strategy mapping as discussed within Business Architecture Guild BIZBOK, and attempts to extend the discussion by defining a set of information and graphical principles that allows strategy to be represented graphically.

After doing business analysis in the tech industry for ten years, I’ve spent the last 2 years as a product manager. During this period, I’ve realized there’s more in common between the roles of IT business analyst and product manager than I had expected. On the other hand, there are also some aspects of the job that translate into valuable lessons for any BA interested in increasing the value they deliver to their organizations...

Whenever I mention I am in the "Systems" business, people generally look at me befuddled, smile, and shake their heads. I can tell they haven't got a clue what I am talking about. Many assume it has something to do with computers, and those in the technology sector assume I am referring to software. Frankly, no.

This article provides an in depth study on the concept of traceability, together with its implications and applications within a business context. Traceability is a term used in the IIBA BABOK, among other professional practices, in the context of requirements where requirements are said to be traced that provides alignment of requirements to each other. This implies that there are different classes or abstractions of requirements such as stakeholder, business and functional requirements. Traceability allows the alignment between all types or abstractions of requirements, telling a kind of story to how they all interrelate. 

Solution Anthropology encompasses the work of anyone who works directly with the end users so the work is coordinated and consistent. Therefore Solution Anthropology is not one role, but a team of people with the responsibility to delight the end user and a broad skill set to accomplish just that.

Observation as a tool is used to understand people and their environments. It is a tool best used not in situations where we are verifying fairly well-understood information, but rather in situations where we do not really know what we are looking for. Observation is not about validating assumptions, but rather is a tool to find out what we don’t know that we don’t know. Observation should bring out the surprising and the unexpected. Of course observation has a purpose. But the purpose can be fairly broad.

So many BAs complain that their role is under-appreciated, and that their voices are not heard when they have a recommendation for the business stakeholders or the delivery team. In these types of organizations, explaining the true BA role can be an uphill battle.

This article looks at practical experiences of implementing business rules using TDM and SAP from several angles, while also raising some of the questions which I find asked most frequently and insistently in my work, such as:

• Why do I need anything other than an existing rules engine to define and manage business rules?
• Why would I want specialized tooling for business rules when I already have tooling for requirements gathering?
• How does improved business rules definition help me with testing?

In parallel with my consulting work, I teach an online course for business analysts on writing better requirements. Invariably, the most skilled participants of the course are the ones who seem less confident when submitting their assignments. “Please let me know if this is not what you expected”, or “I hope I understood the assignment correctly” are phrases I typically get from these participants, while the weaker BAs typically write “here’s my assignment for Lesson 3”, without any caveats.

I’ve had the great pleasure of working through audits with the business I support over the last 2 years. It’s been a journey for sure and as regulators, internal audit teams and testing teams work to ensure that are processes are solid. First, let’s start with what does this word compliance mean? Compliance means conforming to a rule, such as a specification, policy, standard or law.

 

In this article, we discuss three of the basic elicitation techniques used in business analysis in order to obtain the requirements for the system being designed: Interviewing, Job Shadowing and Facilitation.