Hello Heavydee,

Stated below is a high-level summary of the approach that we had adopted when redesigning our app.

I was involved in redesigning our app which involved from turning it from high-touch to low/medium-touch app. The app in question was B2B. To begin with, we identified the total number of user touch points for each functionality and arrived at a conclusion to reduce them to a set number so as not to compromise on functionality or user experience. Thereafter, we created a workflow diagram for each of the functionality. Next step was to create mock-ups/wire-frames that alongside writing user stories. We had identified a pilot of group of users to whom we gave a demo of the new workflow / mock-ups. This exercise resulted in receiving good feedback from the users which enabled us to make necessary changes to the workflow and mock-ups as deemed appropriate by the team.

Kind Regards,

Hims