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New Post 11/30/2008 11:46 PM
User is offline Guy Beauchamp
257 posts
www.smart-ba.com
5th Level Poster




Great BA fallacies #3 - Begging the question  

This fallacy creeps in just when you don't expect it - and I should know: I've been right about every other fallacy so I'm right about this one!

And there is the fallacy: I assume that because I've been right every time before (please remember that this is a made up example before reminding me of all my mistakes!) that I will be right in the future.

It's like saying that because I have flipped a coin 3 times and it has come up heads each time that the next time must be tails. No - each time I flip it there is a 50:50 chance of it being heads regardless of what happened on the last 3 or 5 or 100 flips.

Past performance is no indicator of future performance. Such reasoning that assumes an outcome in order to justify the outcome is begging the question.

Here's a classic BA example of it: "we tried that before and it didn't work". The inference is that because we tried it before and it didn't work if we try it again it won't work. The truth of the outcome will be determined by why it didn't work before and whether those factors still apply.

This fallacy ties in nicely with fallacy #1 - argument from authority - just because some 'authority' says something does not make it true: don't just believe someone because they have a reputation for being right or knowing a lot about something, that would beg the question of whether they are right in this case as well. You may want to use the person's track record as evidence that their opinion is worth considering - but it is NOT evidence that they are right.

Sometimes I get asked about how to Project Manage a project I am doing the analysis on: "you're doing a good job on the analysis so how should we restructure the project plan". I don't know! Project Management is a separate skill set I don't possess - asking me on the basis I am doing well with the analysis maybe flattering but would still result in (very probbaly) the wrong answer, so it is in both our interests for me to declare that.

Begging the question - assuming that we know the answer before asking the question and basing our answer on that false assumption - it gets everywhere and it always has caused trouble so it always will!

Whoops...

 

 
New Post 12/12/2008 5:08 AM
User is offline Guy Beauchamp
257 posts
www.smart-ba.com
5th Level Poster




Great BA Fallacies #4 - Non-Sequiturs: it does not follow  

Here's a crazy idea: drive with a gorilla in the back of your car because it is safer - how do I know? Have you EVER heard of a car accident where there was a gorilla in the back of one of the cars?

So why is this crazy? Because no causality has been established between the two premises to justify the conclusion - namely: the number of car accidents and the number of car accidents with gorillas in the back on one car to justify the recommendation to drive with a gorilla in the back of the car. Of course no-one would ever justify anything on two or more unrelated premises would they?

Summary of real news item: being rich makes you intelligent - a study has shown a positive correlation between academic achievement and a family's income.

Advertising of course is littered with these Non-sequiturs to try and dupe the unwary.

What relevance has this to Business Analysis? Heard the one about the project that was initiated because of low staff achievement levels and had an objective to increase sales per employee hour worked and a functional requirement to record employee time and attendance? Here is the non-sequitur: "our staff are not achieving what we want and what we want is increased sales per employee hour worked and therefore we will monitor staff time and attendance".

As a BA I am always on the lookout for non-sequiturs and until I have a demonstrated causal link verified by the subject matter experts between the premises and conclusion (and there may be one!) then I have to be wondering just why anyone would think that knowing how much staff are in attendance at work will increase sales per employee hour worked...I'm not saying it won't, I'm just saying that until the causal link is defined and agreed we are hoping and guessing instead of predicting...

Non-sequiturs hide. They lurk in such things as Great BA Fallacy #2 Proof By Verbosity and statistics and when said with authority by A Named Authority they often go unchallenged. The best way to identify them is to make them stand out by stating as plainly and simply as possible the premises and the conclusions - and they best way to do that is to do Analysis: break down a project's changes requirements in to their component parts so the logical inter-relationships can be examined. The component parts are Drivers, Objectives, Scope, Functional Requirements, Process and Data models and specifications.

If you do that and avoid all the other Great BA Fallacies then you will be richer.

Whoops - that may be a non-sequitur...

 
New Post 1/5/2009 7:23 AM
User is offline Guy Beauchamp
257 posts
www.smart-ba.com
5th Level Poster




Great BA Fallacies #5 - Accidents 

Great BA Fallacies #5 - Accidents

Anyone who breaks in to another person's house is a criminal. Fireman break in to people's houses therefore firemen are criminals. Well obviously that is wrong and any idiot can see that. Is it always so obvious?



Functional requirement: Only a customer can withdraw money from their accounts. Is this ok? What about if they die? Alright, change it then: Only the customer or the executor of a their will can withdraw money from a customer's account. But suppose the customer is a criminal using the account to launder money?



The fallacy of accident is the fallacy of making a generalisation that disregards exceptions - applying general rules that allow no exceptions to circumstances that need to cater for exceptions.



Given these exceptions, a Business Analyst might be tempted then to restate the functional requirement as "Anyone can withdraw money from any customer's account". What the BA has done is commit the reverse of the accident fallacy by making a general rule based on exceptions - in effect by reasoning that since anyone MIGHT need to withdraw money from a customer's account then everyone CAN withdraw money from a customer's account.



So how to avoid these fallacies? Specify what the requirements actually are as definitively as possible:


1. A customer must be able to withdraw money from their account.


2. The executor of a customer's will must be able to withdraw money from that customer's account.


3. Anyone who provides evidence of their legal right to withdraw money from a customer's account can withdraw money from that customer's account.



Hopefully you can start to see how the three process models that would implement these three functional requirements might start to look and how they would involve different validation procedures. Perhaps these requirements need further refinements (for example combining requirements 2 & 3?) - doing these requirements is detailed, tricky work where fallacies are always waiting to trip us up...accidents happen...

 
New Post 1/5/2009 11:25 PM
User is offline KJ
243 posts
6th Level Poster


Re: Great BA Fallacies #5 - Accidents 

Greetings Guy,

Very interesting indeed!  And here is my two-bobs worth!

I could not help but ponder the relationship a bit further. for example, we have a relationship amongst  <Authority>------<Account Holder > ------< Account>.  We could have various Accounts: Savings account, Equity account, Cheque account etc. The various Account Holders could be the Owner, Trust, Friendly Society, Saving Club, Corporation etc. The various Authorities could be Me, Myself and partner (joint account), Legal Entity, nominee, power of attorney  etc.

 I normally examine the states/types of each of these entities/classes, and then go through the who, what, when, where and how?

For example, what happens if it was a single account and the owner nominates a co-signatory (authority) thus creating a joint-account (change of state); what happens if it was a joint account and a co-signatory decides to move on (change of state: divorce, death etc); do we revert to single-account (change of state). Questions: if divorce then what; if death then what etc...; what in the case of serious illness (change of state)  the person nominates someone to have "power of attorney"; what if an account has three signatories and at least two must authorize withdrawal etc.

For example, an account could be Frozen, Delinquent, have funds, Overdrawn, on-hold/suspended, limited, archived etc, An authority could be alive, dead, sick, mentally incapacitated, a foreigner, a resident etc. . Each of these states provides input to requirements.

My point: A good state diagram ads tremendous value to this type of inquiry.

warm regards,

K

 
New Post 1/5/2009 11:45 PM
User is offline Guy Beauchamp
257 posts
www.smart-ba.com
5th Level Poster




Re: Great BA Fallacies #5 - Accidents 

K,

Thanks - I agree that state diagrams will help avoid this fallacy as far as entity modelling goes. Of course, this is not the only area that accidents can happen in and other techniques will be applicable in other areas (e.g. event driven process modelling such as BPMN for process accidents). The key to avoiding accidents (and the other fallacies) is to be on the look out for them in the first place!

Thanks again,

Guy

 
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