As far as the individual change is concerned, what we need to know and do –as business analysts- is “How to design the proper tactics and interventions that institutionalize the change (e.g. new ERP system, redesigned business processes, new organizational structure, new policies, etc.”) at an individual level”.
As Business Analysts, we are usually dubbed as “Change Agents”. The challenge, though, is that most of us find this role very bewildering and, even, distressing.
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