Statistics: (2447 Views) (1 Comments) Print Posted: Monday, February 23, 2009 Categories: Enterprise Analysis (BABOK KA), Elicitation (BABOK KA)

In previous articles, I discussed ways in which business analysts can become organizational consultants, driving innovation, problem solving and strategic solutions within their companies.

In addition to the traditional tools of project business analysis and the emerging tools of enterprise business analysis, another toolkit can be exceptionally helpful.

This is the rich group of practices from the Quality and Process Improvement methodologies, including Six Sigma, Lean, Theory of Constraints (TOC) and Systems Thinking.

Although these methodologies are used in many organizations, their tools have not yet been widely incorporated into either project or enterprise business analysis.

In this article, I will focus on combining a Voice of the Customer (VOC) with the “Ends Planning” exercise from Idealized Design.

Author: Sam Cherubin