Before we go further, let's examine what exactly we mean by the term "craftsmanship":
"The practice and pursuit of excellence in building/delivering superior work products by workers."
This implies craftsmanship is a universally applicable concept for any field of endeavor, be it producing a product or delivering a service. Basically, it is a commitment to excellence which is most definitely not the same as quality. Quality simply relates to the absence of errors or defects in the finished product or service. In other words, finished goods operate according to their specifications (customers get precisely what they ordered). Although quality is certainly an element of craftsmanship, the emphasis on "superior work products" means the worker wants to go beyond the status quo and is constantly looking for new and imaginative ways to produce superior results. This suggests the craftsman is personally involved with the work products and treats them as an extension of his/her life.
Craftsmanship can be found in either the overall work process or a section of it.
Business analysts often end up in this role by accident, as their careers evolve. They are perhaps called on to work jointly with the business or computer department, and end up linking the two. Two major sources of BA professionals can therefore be considered: the computer world (e.g. architects, developers) and the business world.
What is the best background for becoming a business analyst? The debate is still ongoing in the community. Both have their qualities and their faults—computer people have a tendency to anticipate the solution while mangers sometimes lack the knowledge to interact with IT.
I believe that good business analysts are above all specialists in business analysis. They have backgrounds in both disciplines and act as a bridge between the two worlds.
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