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Barton George
Barton George

Morphis: Accidental Process Consultants

Morphis is a company that provides currency supply chain management software and counts among its customers the U.S. Federal reserve as well as central banks, ATMs and armored car companies around the world.  Process mapping was the furthest thing from their minds when they started in business but they quickly found out that if they didn’t start leading their customers in process mapping sessions they wouldn’t be able to sell their product.

Last week I chatted with Gary Faulkner of Morphis about how they found themselves unexpectedly leading process mapping sessions for customers or, as Gary likes to describe the turn of events, “A funny thing happened on the way to the software business.”

Take a listen:

>> My talk with Gary (6:59):  Listen (mp3) Listen (ogg)

pair-o-dime_shiftsmallarrow3

Process mapping enabled a pair-o-dime shift for this currency manager. (sources: my fingers and my dimes)

Some of the Topics we tackle:

  • Conundrum: Morphis is meant to be customized to fit a customer’s process but if a customer can’t describe their process how can Morphis be customized?
  • Being new to process mapping they were looking for something that was intuitive and easy to use.
  • The power of seeing the process laid out visually and the importance of working on the excercise collaboratively.
  • How Morphis’s implementations are all done virtually over Webex around the globe

Barton George
Sr. Director, Business Development, Blueprint
Lombardi Software

This entry was published on Dec 16, 2008 / Barton George. Posted in Use Cases, Business Process Management (BPM), Data Analysis & Modeling, Business Analysis, Vertical Domain or Industry. Bookmark the Permalink or E-mail it to a friend.
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COMMENTS

Thomas Richards posted on Thursday, January 22, 2009 3:44 AM
I was just thinking about Accidental Process Consultants and you've really helped out. Thanks!
Barton George posted on Thursday, January 22, 2009 9:18 AM
Hi Thomas,

I'm glad it was helpful!
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