A couple of comments that might help;
1. Where to start?
I would generally start a process map with a customer. By the customer I mean the person who the process is there to serve. That may mean an end user customer, a marketing manager or a user of a help desk. The process should generally end with the same person.
2.Multiple start points
This might be the scenario where there are multiple types of custimer or a customer starts a process for a number of reasons. This partuicular complexity os why Use Cases are often uperior to proces mapping for developing requirements. Things aren't always linear.
In this case you can make each start type a different page or box - or whole new processes. From my perspective it doesn't really matter how you document the process as long as the intended audiences wil be able to understand the message ou are trying to convey.
I have somemore views on process mapping here. (This is the fist of four blog posts. To read them all in order follow the "newer post" links.)