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New Post 9/15/2008 10:11 PM
User is offline Adrian M.
764 posts
3rd Level Poster




Re: New BA - Requirements roleplay... 

Here are some of the answers to your questions:

1. CD = Certificate of Deposit

2. on 6.3 => You are correct: the customer interacts with the ATM machine and specifies that they want to make a deposit.  The ATM machine, in return, will ask the customer to enter the amount of the deposit using the keypad.  In general, the funds show in the customer's account right away.

3. I've never thought about the deposit slot/tray might be full.  That is a great question.  In this case I would  say that the ATM would prevent  any further deposits and notify the bank of the issue.

BTW: your questions are asked in the right state.  Don't think about being in the "wrong stage" to clarify requirements.  As a business analysts, it is never a wrong time to ask for clarification and ensure that the business is getting a solution that will solve their problem(s).

- Adrian


Adrian Marchis
Business Analyst Community Blog - Post your thoughts!
 
New Post 9/17/2008 3:49 PM
User is offline OliverG
8 posts
10th Level Poster


Re: New BA - Requirements roleplay... 

Hi Adrian -

Few more bits:

Also in the Req Document - there are some items which need clarification from the S/H. Those are in red.

More requirements clarification/Q's

Define "the system" is this the ATM/OBS in entiretly - or the ATM or the OBS? (also should I define "customer", "atm" etc in intro?)

1.3.1 - the card shall be returned? (this requirement seemed to stop mid sentence?)

1.4 - The systems shall give back the card when the transaction is complete. Is functionality required to ask customer if they require another service BEFORE returning card?

3 sec 5. Clarify transfers can only be between accounts maintained by that customer, and not other Cyberbank accounts. (only accounts "owned" by that debit card")

5.2.1 - 5.2.3 - limits the minimum withdrawal - are there limits for transfers?

5.3 - allows unlimited transactions (limit is applied to phsyical $  total amount) - should ATM notify OSB/Fraud flag account when certain number of ATM transactions take place In case of fraud activity? Or will this happen directly at OSB?

6. - The system shall allow customers to deposit cash (no coins). This is done via envelope?? - how will ATM know there are/are not coins in envelope? Is customer req to key/input denominations as well as amount into ATM?

8.3 Do we need to define at which point the ATM wil notify of low cash levels. - i.e when ATM at $2000 -

 
New Post 9/17/2008 3:57 PM
User is offline OliverG
8 posts
10th Level Poster


Re: New BA - Requirements roleplay... 
Modified By OliverG  on 9/17/2008 6:04:53 PM)

 

Also one more:

When customer checks balance/Veiws mini statement - can the custmer request these to be On -screen or are they automatically printed? Or is customer given Choice.

My WF Diagrams are working  towards printing Only option ATM.

Also is a "receipt" automatically printed for withdrawals/transfers and deposits? or is Customer able to request option?

 
New Post 9/18/2008 12:17 AM
User is offline Adrian M.
764 posts
3rd Level Poster




Re: New BA - Requirements roleplay... 

 OlverG wrote

Define "the system" is this the ATM/OBS in entiretly - or the ATM or the OBS? (also should I define "customer", "atm" etc in intro?)

Since the customer will interact with the ATM, that's the system from the requirements perspective, however this doesn't mean that the ATM cannot use the OBS to perform its functions.

 OlverG wrote
1.3.1 - the card shall be returned? (this requirement seemed to stop mid sentence?)

1.4 - The systems shall give back the card when the transaction is complete. Is functionality required to ask customer if they require another service BEFORE returning card?

Well... the doc is just a draft.  It was just stating the obvious: that, at some point, the card should be returned.

The system should probably ask the customer if another service is needed before returning the card.

 OlverG wrote

3 sec 5. Clarify transfers can only be between accounts maintained by that customer, and not other Cyberbank accounts. (only accounts "owned" by that debit card")

Correct - the transfer can only be done among accounts linked to that given debit card.

 OlverG wrote

5.2.1 - 5.2.3 - limits the minimum withdrawal - are there limits for transfers?

No limts on transfers.

 OlverG wrote

5.3 - allows unlimited transactions (limit is applied to phsyical $  total amount) - should ATM notify OSB/Fraud flag account when certain number of ATM transactions take place In case of fraud activity? Or will this happen directly at OSB?

The central system will take care of that => not restriction needed at the ATM///

 OlverG wrote

6. - The system shall allow customers to deposit cash (no coins). This is done via envelope?? - how will ATM know there are/are not coins in envelope? Is customer req to key/input denominations as well as amount into ATM?

Assume no need for envelop... the ATM should be able to "scan" the bills and count the amount of money.

 OlverG wrote

8.3 Do we need to define at which point the ATM wil notify of low cash levels. - i.e when ATM at $2000 -

This should be a configurable value.

Hope this helps!

- Adrian


Adrian Marchis
Business Analyst Community Blog - Post your thoughts!
 
New Post 9/18/2008 12:21 AM
User is offline Adrian M.
764 posts
3rd Level Poster




Re: New BA - Requirements roleplay... 

 OlverG wrote

Also one more:

When customer checks balance/Veiws mini statement - can the custmer request these to be On -screen or are they automatically printed? Or is customer given Choice.

My WF Diagrams are working  towards printing Only option ATM.

Also is a "receipt" automatically printed for withdrawals/transfers and deposits? or is Customer able to request option?

The receipts should be print only and should be automatically printed for the transactions.

- Adrian


Adrian Marchis
Business Analyst Community Blog - Post your thoughts!
 
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