Hello fellow Business Analysts!  My name is Derek and I am a Business Analyst in the Phoenix, AZ area.  I come from a heavy support background, so most of my work has been done in the form of technical fixes and enhancements.  I've recently been delving in the business workflow aspect of our software.  This has been a challenging, yet enjoyable experience.  I'm hoping to gain a lot of insight from those of you who are more seasoned than I.